Our loan officer, Mike, and his assistant, Cara, were very helpful, informative and never skipped a beat in servicing our home loan. They were ready to close in just three weeks.
Our agent, Debbie Bair, has been a delight in our home search process from beginning to end. She has accommodated us and our schedule with every possible need and has been very informative to help us make the best decisions while we shopped for our new home.
We highly recommend Vetarans United for all of your realty purchasing needs!
Rebecca and Nick were both fantastic. Always so helpful and quick to respond to any questions that we had.
I think Veteran’s United needs to source better realtors for the area. Maybe I just had bad luck with the realtor but I’m happy overall with my experience because of my loan officer Loree Jones.
Veterans United home loans Team Members are great to deal with and knowledgeable about VA Home Loans. The light house program is great (thank you Mr. Danny Dodd). I closed our house without any issue and on the scheduled day and time. Jake thank you for keeping me up dated until the last minute. Thank you to those who were helping Bryant, Jake and underwriters to make sure that I closed my house on a timely manner. I am now proud veteran home owner.
It was less painful than I was expecting this whole process to be. Everyone was really helpful!
They were wonderful. I can't say enough positive things about them. All of them are totally professional and very knowledgeable and helpful.
Reasons I would not recommend:
-free float down was pitched as a sales point. Then told by another team member was not available. So I had didn’t answers the same day from two different VU on our loan team. This was a week after we decided to go with VU.
-Generally organization, what is the end state of the item you need so we don’t have to go back and forth. We can get you what you need in one shot.
-Errors on final statements. A VA loan expert should know that va loans don’t pay pest control fee.
Some positives: Eric was a joy to deal with. If his tact and knowledge were universal this would be a different review.
-the website was a great add. The team was helpful as we had to email everything. Jessica upload our docs as we only had mobile phones.
-VU was able to accommodate a 30 day closing. That was nice.
No other comments. Overall satisfied.
I believe that veterans United try to get us the best rate possible. And we think Nathan for all his hard work
We will recommend Veterans United to our friends. Now I understand why Veterans United is rated number-1.
