We would not recommend using this company. Our experience showed them to be disorganized, poor at internal and external communication, and dishonest. We were very disappointed! When we tried to give feedback for growth opportunities our loan specialist became defensive and then dishonest, threatening us with taking longer to complete the loan and potentially putting us out of contract with our home. We are all human and we do not expect perfection. Our hope was that we would be able to provide feedback for growth opportunities and move on. Unfortunately, this was not our experience.
Response from Veterans United
Duane, our Client Advocate team would like to discuss your review with you in more detail. We pride ourselves on our honest communication and learning from our mistakes. We'd like to hear from you about the details of your loan approval. Please reach out at your convenience to help us better understand how we can improve our service for Veterans.
Veterans United with us every step of the way. The process was quick, easy and we had plenty of guidance throughout. I would without hesitation recommend Veterans United to any service member and veteran in need of a mortgage provider.
Thank you to the entire VU team who handled the process of our loan. The ones we talked to and behind the scenes too.
Veterans United made our home buying experience so simple and stress free. I was always informed, and my questions always answered. Downloading necessary documents is made so easy. I have and will continue to highly recommend Veterans United to all my veteran friends and family. I could not of asked for a better home buying experience.
Excited for the next time to work with Veterans United! I appreciate all of the work done and time taken by my team to get us into a good living situation.
Absolute Best and such an amazing homeBuying experience
This was my second refinance, but first VA loan refi. The first refinance was a mess. That company was unorganized and overly complicated. I had such a bad experience, I dreaded a refi on this home which I purchased through the VA. After many unsolicited letters in the mail, I began to start my research and found Veterans United. From the very first phone call to wrapping up my loan, the entire experience was not only pleasant but an educational experience. I watched all of their educational videos, asked questions and learned a lot not only for this loan, but any mortgage I may have in the future. I Highly recommend Veterans United to anyone that can use this great company. D. Wooster SGT KY Army NG 2010-2018
Ask for a different loan officer if you are assigned Brandon Worthington. We were a week away from closing and were so frustrated we almost changed lenders.
Response from Veterans United
We're sorry you felt you loan approval was a frustrating process. It can be, but we strive to eliminate as much frustration and stress as possible. Our Client Advocate team would like to hear more about your personal experience to find better ways to alleviate frustration for our Veterans.
Veterans United and Mason Maddox are outstanding to deal with this was my 3rd loan and I would look nowhere else.
Don’t believe the few bad stories. If you get everything done promptly when asked everything will be fine.
