Skip to Content

Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,397

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 430,397 unfiltered, unedited reviews

Starting on Page 8326 of 14276. Return to Page 1 »

1 out of 5 Stars

We would not recommend using this company. Our experience showed them to be disorganized, poor at internal and external communication, and dishonest. We were very disappointed! When we tried to give feedback for growth opportunities our loan specialist became defensive and then dishonest, threatening us with taking longer to complete the loan and potentially putting us out of contract with our home. We are all human and we do not expect perfection. Our hope was that we would be able to provide feedback for growth opportunities and move on. Unfortunately, this was not our experience.

Response from Veterans United

Duane, our Client Advocate team would like to discuss your review with you in more detail. We pride ourselves on our honest communication and learning from our mistakes. We'd like to hear from you about the details of your loan approval. Please reach out at your convenience to help us better understand how we can improve our service for Veterans.

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Veterans United with us every step of the way. The process was quick, easy and we had plenty of guidance throughout. I would without hesitation recommend Veterans United to any service member and veteran in need of a mortgage provider.

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Nathan Bitner

Loan Officer: Nathan Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend

Thank you to the entire VU team who handled the process of our loan. The ones we talked to and behind the scenes too.

headshot image of Dylan Morgret

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Veterans United made our home buying experience so simple and stress free. I was always informed, and my questions always answered. Downloading necessary documents is made so easy. I have and will continue to highly recommend Veterans United to all my veteran friends and family. I could not of asked for a better home buying experience.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

3.5 out of 5 Stars
Would Recommend
headshot image of Dave Munns

Loan Officer: Dave Munns

NMLS# 859838

4.5 out of 5 Stars
Would Recommend
headshot image of Felecia Solomon

Loan Officer: Felecia Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend

Excited for the next time to work with Veterans United! I appreciate all of the work done and time taken by my team to get us into a good living situation.

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend
headshot image of Alix Clowser

Loan Officer: Alix Clowser

NMLS# 1415709

3.5 out of 5 Stars
headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

4.5 out of 5 Stars
Would Recommend
headshot image of Jon Beahan

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Absolute Best and such an amazing homeBuying experience

headshot image of Promise Jackson

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend
headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend
headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend
headshot image of Logan Kadolph

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

This was my second refinance, but first VA loan refi. The first refinance was a mess. That company was unorganized and overly complicated. I had such a bad experience, I dreaded a refi on this home which I purchased through the VA. After many unsolicited letters in the mail, I began to start my research and found Veterans United. From the very first phone call to wrapping up my loan, the entire experience was not only pleasant but an educational experience. I watched all of their educational videos, asked questions and learned a lot not only for this loan, but any mortgage I may have in the future. I Highly recommend Veterans United to anyone that can use this great company. D. Wooster SGT KY Army NG 2010-2018

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

1.5 out of 5 Stars

Ask for a different loan officer if you are assigned Brandon Worthington. We were a week away from closing and were so frustrated we almost changed lenders.

Response from Veterans United

We're sorry you felt you loan approval was a frustrating process. It can be, but we strive to eliminate as much frustration and stress as possible. Our Client Advocate team would like to hear more about your personal experience to find better ways to alleviate frustration for our Veterans.

5 out of 5 Stars
Would Recommend

Veterans United and Mason Maddox are outstanding to deal with this was my 3rd loan and I would look nowhere else.

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Mitch Casteel

Loan Officer: Mitch Casteel

NMLS# 920439

4.5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend
headshot image of Jeannette Klein

Loan Officer: Jeannette Klein

NMLS# 492912

5 out of 5 Stars
Would Recommend
headshot image of Danny Kliethermes

Loan Officer: Danny Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Don’t believe the few bad stories. If you get everything done promptly when asked everything will be fine.

headshot image of Jeremy Essner

Loan Officer: Jeremy Essner

NMLS# 1520515

5 out of 5 Stars
Would Recommend
headshot image of Tom Champion

Loan Officer: Tom Champion

NMLS# 1102159

More Reviews

See all 430,397 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

Start Here: 0% Down VA Home Loans
2,659 Veterans started their online quote today.