There is no “hurry up and wait”! The process moved as fast as I could get things done with their user portal. My Loan Specialist kept me connected with a group text that would let me know if something needed done ASAP or if I had any questions I could just ask. Otherwise, I got emails notifying me of tasks to be completed in a very easy to navigate user portal with sections to upload, review and sign documents. Highly, highly, highly recommend!
The refinancing process was a breath of fresh air during the difficult times. Kelly Germany was very quick to contact me, and Bill Musick kept me posted throughout the process, as well as made himself readily available to answer any questions. I found that extremely impressive considering the circumstances we're facing as a nation these days.
This is my second loan with Veteran’s United. Scott Davis contacted me when the interest rates plunged during the pandemic. The refinance process was smooth and easy. All we had to do was review and electronically sign the needed documents along the way and the spend about a half hour signing papers at closing.
Based on my experience, this process should have been a lot more customer/military friendly especially for military that could be moving to an area that they no nothing about. We rely on you to be the advocate with the level of home purchase and benefit that you are receiving on the back end. The authenticity of the overall experience is missing. I had two potential referrals and told them to do their research with a few lenders before making a final decision. Overall, my first home purchase was much better with DR Horton/DHI.
Response from Veterans United
Santita, thank you for your honest feedback on your recently closed loan. Customer service is a goal that we are always striving to achieve. Veterans United loan teams are always looking for ways to help keep that goal a top priority. We want to let our clients know that their experience is valued and special to them. Our client advocate team is always available for further assistance if you feel the need to discuss further. Thank you for choosing Veterans United and thank you for your service.
You just cant go wrong with Veterans United. Always on top of it for YOU and that's a great feeling to know someone's there for you all the time.
Josh and his team was very attentive and kept us updated on our refinancing process. We felt reassured and happy every step of the way.
You need to give Brad Cone a raise! He's on point with doing his job and easy to work with. Hook that man up!!!
Carl is amazing
