In general I had a good experience, but working with Morgan was extremely difficult. Communication was almost impossible.
The VA home-buyers program is a top-notch program that all Veterans should take advantage of these awesome benefits. Not having to put a down-payment; deal with Mortgage Insurance, and getting a very competitive interest rate is paramount to obtaining your dream home.
THEIR ORGANIZATION WAS EFFICIENT AND PROFICIENT THRU EACH STEP OF THE PROCESS. THEY KEPT US INFORMED OF THE PROGRESS OF OUR APPLICATION FROM BEGINNING TO END.
For future home buyers you will not believe how easy it was working with this great team at Veterans United.The process of purchasing the new home was made very easy by this team who were are always ready to help and answer any questions that you might have from start to finish.You will not find a better way to buy nor a better team to work with, what a very positive experience.Thank you all for what you do and the great support that you provided us. :)
As long as you can get all your information to them in a timely manner your experience will be great.
Veterans United was great. From the time I contacted them about purchasing a second home to closing. Always quick responses to questions, always clear about what they needed from me. Always professional and courteous. Truly an outstanding team to work with. They will be my first call if I ever find myself in need of another mortgage.
Don't ever contact me again
Response from Veterans United
Terry, we need to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your experience was not positive.
Best experience I have had dealing with a home loan.
Great experience! Knowledgeable and helpful employees.
The process was painless and quick. The team was extremely helpful and pleasant. They were always available to answer any concerns. If you are thinking of refinancing I would recommend you give Veterans United Home Loans a call.
They will take care of you throughout the entire process and after.
Veteran United is a great company to help get you into your dream home. From start to finish only took 45 days. Thats including getting my wifes credit up to par. I don't think it could have went any smoother. Thanks Jeff Beasley anf every body at Veterans United.
At first I was really considering going with Navy fed but after talking to both Navy Fed and Veterans United I decided wanted to through VU. Robert answered all of my questions and I had a lot, especially as a first time buyer. Not to sound corny but I did feel like a valued customer and that my goal was important to them.
I had a great experience overall. I really appreciate the ability to exchange paperwork and documents online. But the entire team was a great group of people who care about their clients and doing things right. Thank you!
Veterans United makes you buying experience great and easy
Understand that your closing date may change but they will keep you encouraged.
My second experience using VU.Personal Loan Specialists are nice.The hidden Underwriting people ask dumb questions and make you write childish explanations about your personal life.I felt discriminated after they found out I was a US Veteran AND Permanent Resident Alien.This experience erased the good feelings I had from my first experience with VU.
Response from Veterans United
Stuart, we are very disheartened to hear about your feelings toward Veterans United. We are sorry that you feel we had anything but your best interests at heart. I can assure you we don't ask for anything that is not needed for your loan approval. Our underwriters are licensed individuals that are responsible for showing the VA and other entities that you are fully qualified for a VA loan approval. Our Client Advocate team is available to further discuss your experience if you would like to reach out.
Our team worked hard on our behalf to close on our dream home. They were extremely helpful and made the process run smooth.
It was a long hard fought battle, but we won the day. Great organization to help us veterans buy a home.
Response from Veterans United
Bruce, congratulations on your home purchase! We are honored to have been able to serve you. Enjoy that lovely new home!
I just wanted to say Thank You to Veterans United, Cara, and Elaine for a remarkable experience. I was always kept informed of processes and developments in my home buying journey. My wife and I are truly at a loss of words when trying to convey our gratitude. They put fourth effort and drive that redefined customer service. Absolutely a remarkable example of Perfect!Mark!
My first home buying experience was great! The whole process was easy and user friendly. I really loved the to do list letting you know what paperwork was needed to complete your list. Thanks for an outstanding job!
The whole Veterans United team was amazing and made the whole process go smoothly.
