Excellent customer service. Any time i emailed or left message they always responded in a timely manner. They were very helpful and walked through everything. I highly recommend Rob, Alyssa and their team.
I doubt very much that my comments will be allowed on a reviews page. The VU representative was told that seller and buyer were going to work out a financial deal without a realtor. The VU rep was given permission to call seller and give her answers as to process. Instead, he informed her of buyer's allowable limit, subtracted the $7,500 for closing costs (which almost doubled by the time of closing) and told seller she could "eat" the costs, bringing the total sales price down by that much. Seller and I had not even begun negotiations. The process did not get much better from then on.
Response from Veterans United
Karen, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is always available during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
Highly recommended.
I just want to give a big thank you to this team. I was pretty nervous about buying a home for the first time but, they put my mind at ease. Any questions I had were answered and explained on the spot. There was never a time they didn't have an answer to my questions and I definitely asked a lot of them, multiple times a day. Every one of them needs a pay raise or a bonus this year. Their tireless efforts need to be appreciated to the highest extent possible.
I don’t know if there are any better options, probably not. We got the house and are happy, sad to see such incompetence though.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Thomas. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk and work hard to improve the service for folks down the road.
It was a long process but in the end it was worth it. Molly is the best to work with!! She is on top of communicating with you and answers all your questions.
I have worked with Veterans United three times in the last few years to obtain a VA mortgage; twice to purchase a home and this last time to refinance my mortgage in order to take advantage of the lower interest rates. Each time I have worked with Sam Yoo and his team. Although the mortgage process can be frustrating at times, Sam and his team made every effort to understand my personal situation and make sure that I fully understood what was required each step of the way. Their full and complete knowledge of the VA mortgage process and requirements made things much easier for me. All I had to do was provide the information that they asked for and they took care of every thing else. When I was buying a home, they worked closely with the seller or seller's realtor to make sure that all VA requirements were met and the closing went smoothly. They were always readily accessible by phone or email to answer any questions. I would wholeheartedly recommend Veterans United to anyone pursuing a VA mortgage.
I can't say enough about my experience with Veterans United. They offered the lowest rates while processing my loan with first-class customer service!!!
The VU team was awesome! We closed in exactly 30 days, and I believe the process was smother than the last car I bought!
I would let other veterans know my home buying experience was very easy. The website was simple and very easy to use. I'm happy!!!
The very best home buying experience ever for veterans Very helpful and easy to work with Veterans United is a first class service, tell everyone that
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Miles Steele is legit! Angie Smith maybe called me one time but I always had to call her.
The team understands what is important and is there for the whole process an will answer any questions when called and walk you through it if there are any difficult problems. Do not think i could have any better service from any other agencies as they put your best interest at hand first. Thanks to all at Veterans United .
