We feel so very fortunate to have had the team we did. We couldn't have asked for this to go any smoother. To say we are happy with everyone and everything would be an understatement. Thank you!
thanks for everything!
Veterans United is so fast and easy.They communicate with you right away via email, phone, text. Their use of docusign and the their efficiency will save me thousands of dollars over the life of my loan.Thank you from the bottom of my heart.
I definitely recommend Veteran’s United to potential home buyers, they will guide you every step of the way and never leave your side.
It seemed like everything was going well until the day before closing, when we found out that VU hadn't prepared the closing documents correctly. They didn't have correct taxes for Alaska, and they showed that I would get back a lot of money. That money didn't come back to me. They took numbers from the initial offer that was not accepted. They hadn't even read the counter offer. On top of it all, they charged a full 1% origination which almost no one does anymore. They were hard to contact and I almost had to push back my closing day. They caused me a lot of undue stress leading up to a day that should have been exciting for me, as a first time homebuyer.
Response from Veterans United
Thank you for this information Carolyn. A member of our Client Advocate Team is available to gather additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
The work that Tom Welek, Dennis Hill and Laurie Elkes along with the entire team did to make our VA home loan process go smoothly and flawlessly was the 100% spot on. They made it happen in less than 30 days. It was amazing. I would highly recommend them to any and all service members and veterans. I thought it was going to take alot of red tape but just the opposite. Hats off to Veterans United Home Loans. Thank you for all your help.James Huhn
It was my first home and they were amazing. Handled any problem quickly and professionally.
Veteran’s United is the ultimate way to go in terms of buying the ultimate house. Helped me with things I needed help with and things I didn’t even know I needed help with. Very professional and knowledgeable staff that are best of the best. Thank you for everything.
Karol made this process so smooth and quick. She was always available to answer questions which was a big plus for us. Amazing team. Karol, Toni, and Beth. Thank you!
Everything was excellent customer service wise. However, the appraisal process still takes far too long. Veterans could still be losing out on quality properties because it takes 10 days for an appraisal to occur and everything depends on the appraisal coming back at or above purchase price. This timeframes needs to be cut down to 5 business days or preferably less.
If you are older, you should be able to easily maneuver through the great Website they created for the process easily. The "do to" list is wonderful. Your loan will progress quickly as you are guided through emails and calls with your loan specialist. I would highly recommend them.
Tyvm amazing team
Veteran United is the easiest way to get a VA LOAN and refinance. Never would I have thought it would be these easy.
Ready to see for yourself?
Experience first-hand why 352,805 homeowners give us a perfect score!
As a first time homebuyer, I was nervous, anxious, clueless and excited all at once. Veterans United made my home buying experience great. Everyone worked well together, they were always on the same page. I honestly felt as ease making such a big decision. Thank you all for your diligence and always following up. I look forward to working with you all if I ever need another home.
The experience was smooth and very easy
