I’m not one to write many reviews but for this company I have mixed feelings about the experience, the overall process was about what you’d expect with buying a home, having ups and downs. The user friendly system to upload documents and have them saved in a system is a great idea and helps the process flow smoother but the lack of communication between the loan officer and buyer was a negative for me, my loan officer changed halfway through the process which I wasn’t informed of until I got contact by the new one asking for documents which is fine but it would’ve been nice to at least have a heads up. There were many times things weren’t submitted to 3rd parties such as appraisers and title companies until a couple days after they were said they were being submitted and my agent and I would be informed from the those 3rd parties that the documents weren’t sent yet, and we would have to call the company number just to be able to to get a call back from the people involved and be given an update about what is going on. My loan coordinator seemed to be quick to answer and get things done and I do appreciate all her effort to help things move along smoothly but there were definitely times her and the loan officer seemed to not be on the same page which may not have been her fault at all. I have to be honest about being able to recommend because I have mixed feelings, I’m grateful to have been helped to buy my first home but at the same time I don’t want to blame an entire company for the experience of what could’ve been an individual, again the biggest thing was lack of communication of what is being done, thank you all for helping me buy my first home.
Very porfessnoial staff with you all the way
If your looking for a a place to start you home ownership experience, this is the place to go. I always felt like I was important, and my needs were met without question. Their online information is very helpful, and easy to navigate.
Everyone was great enjoyed the ecperience look forward to another purchase in 12 months
You were wonderful thank you
Before we settled on Veterans United, I obtained quotes from 3 other lenders. We choose Veterans United because they are the top-ranked lender for VA loans and their web portal was impressive. I was pleasantly surprised at how helpful the web site was in showing me the status of my loan, as well as how easy it was to upload any requested documents. I'm also thrilled with my agent, Jen McGarry, and how she worked so hard to get us the best deal. In fact the other lenders came back to me to try and get a shot at our business and couldn't even come close in rate. On my next loan my first call will be to Veterans United.
I would say to my veteran family trust the process allow the loan officers and the teams to do what they do best. Again I say have patients trust the process and you’ll be taken care of.
If anybody is thinking about using Veterans United Home Loans you should they help you from Step 1 to the end and they are really great they pull every string they can for you I am so glad I got in contact with them it worked wonders for me
This was our first home purchase and it was so easy. From Terri our loan officer to Cindy our realtor, we felt safe and in good hands. It was such an easy process with the help of “our team” at Veterans United. Since it was our first home buying experience, we needed a lot to be explained and they were so helpful and patient and took their time to explain everything in a way we could understand. We closed yesterday and everything was as smooth as silk. I can’t say enough positives about my experience with Veterans United!
I recommend Vetrans United to any veterans out there, they handle allot of paper work for anyone buying the house and there on time with great rates for buying a house!
The team is always proactive, and is always just a call away for any questions.
The online portal is fantastic.
I would not second guess this team. They have a bunch of leaders that will battle for you head on.
Veterans United made my loan quick and easy, great staff and easy communication throughout the process....
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They make everything easy and the website is so easy to use.
Joel and his team for lack of better words “killed it“ I love their response time there directness there enthusiasm for me and my family getting a new home, Was amazing. I would recommend veterans United home loans and Joel’s team all day every day.
My mortgage officer Kody was outstanding always responded in a timely manner and answered questions in a clear and concise way. The gal working under Kody in charge of my case, Holly, was not as easy to work with, she only wanted to work through emails and it was very difficult to get her to pick up a phone and call me back unless I called Kody to voice that I had not heard back from her. Overall I enjoyed my experience and Veterans United did a great job expediting the process.
