Jeff and Carrie were one heck of a team. Great customer service, kind, and professional. Jeff got us a terrific interest rate and the process went pretty smoothly. Veterans United Home loans is definitely our first choice.
Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!
What a great experience. Because of people like Anne Kuster this is our third finance loan through Veterans United. From start to finish and all the education in between, not to mention the accessibility of our loan officer and her team. It just makes for a seamless, straight forward, transparent transaction. I wouldn't go through anyone else.
Poor communication.
That’s all.
My wife and I started shopping while we had a new born at home. Needless to say, we were very busy and distracted. VU was fantastic with us the entire time. They were very good at communicating and working with us. It was so smooth that it was shocking. Ive had more trouble renting my current apartment then I did buying a house. We will be back if we buy another property.
I’m a Marine vet, I’m 30 years old and a single full time father to a beautiful 6 year old girl. Aimee and the rest of the team at veterans United did a wonderful job with taking care of me. I started the process on my 30th birthday and 45 days later I closed on my home. The team was wonderful and did everything with no hiccups. They were happy and so excited for me making me feel part of a wonderful family. Thank you all so much to Aimee and the rest of the team at VU!!
Thanks for the help! Kept it smooth and easy!!
Thank you, Jaimie, Carl, and Maddie! This process was one of the quickest and most seamless homebuying experiences, which could not have happened without you. I am very appreciative.
I couldn't be more disappointed in the lack of communication between Vishal and Amanda. Several Emails went unanswered along with several unreturned calls. Oddly, I had to call to find out what the interest rates were so I could lock in a rate only to be told they already locked me in without me knowing or approving. This is a first in the many homes I have bought. Only toward closing did I find out what I would need to bring to the table. There was no communication on what it might be so that I could prepare. I was initially told close to $3k early on to bring to the table only to find out it was over $8500. What if I didn't have those funds to provide. At what point was this going to be communicated to me. We weren't able to close on my other house at the time I had communicated to them on many occasions. At no time did they tell me it was too soon or I should push it back. I had to change my whole moving day with movers scheduled to arrive. Also, Veterans United fees are excessive. As this won't be the last home I purchase, but will be the last time I use Veterans United.
Response from Veterans United
Hi Bradley,
Thanks for taking the time to share your experience. I can absolutely understand how frustrating it must have been to feel left in the dark during such an important process. You should never have to chase down information—especially when it comes to things like your interest rate or what you’ll need to bring to the closing table. I’m really sorry that wasn’t communicated more clearly.
It’s also concerning to hear about the lack of response to your calls and emails. That’s not the experience we aim to deliver, and I’d really like the chance to dig into what happened here. If you’re open to it, I’d love my team to connect so we can learn more and hopefully make improvements on our end.
You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
My home buying team was awesome! I closed on my new home in under 2 months. The whole process was easy and any questions I had were answered fast and friendly.
Everyone we spoke with through the whole process is great, knowledgeable, and so nice!
Smooth Transaction
Everything was excellent. I got everything answered and the team had me ready to go at all stages of the process.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Veterans United did a wonderful job assisting me through the home buying process. This is not our first home, but it's been nearly 20 years since we last purchase a home. Jaimie and her team did a fantastic job and were available to answer my questions. They were flexible and responsive to some changing situations in our life, and were able to ensure our financing went through. I highly recommend Veterans United!
I’m very grateful for my team ! I wish I could’ve met them in person however. They did a great job helping me navigate through the home buying process and helping me secure my home. At first, I was very hesitant because of how expensive everything was adding up too, but Mrs.Emmy was able to work everything out to where I wouldn’t end up in a financial bind. Huge shoutout to her , Mrs.Delores, and Mrs.Jenny. Thank you all for helping me become a homeowner at 23! 10000/10 would recommend these great women to anyone!
