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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,641

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

This was an amazing experience. I have heard horror stories about buying a house using the VA loan and VU made it so easy. When we buy our next house we will defiantly go thru VU again. THANK YOU GUYS.

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
Would Recommend
headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

4.5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Great team and outstanding help to get me the property I wanted and the day I wanted it done by…

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
Photo submission from Laura R.

I cannot thank the team at VU enough for helping me land such a beautiful home.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

4.5 out of 5 Stars
Would Recommend

My homebuying team at Veteran's United was very helpful and available to me whenever I needed them. They made the journey as easy as possible and I can't thank Nathan and his team enough for their help.

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

Veterans United does a great service to us Vets. I would highly recommend them to anyone in need of a home. Thanks again!

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend

I am so grateful to the folks at Veterans United. I look forward to continued support from them in the future!

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
Would Recommend
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend
headshot image of Douglas Brady

Loan Officer: Douglas Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend

If you are purchasing a home, Hank Warren and his team should be your go to. My husband and I started working with him almost a year ago and throughout the entire process he was professional, kind, knowledgeable, helpful, available and just a pleasure to work with. His expertise not only made our home buying process a breeze, but it also taught us so much along the way. I really can’t say enough good things about my experience, there’s no greater feeling than working with someone who truly has your best interest at heart. Thank you Hank! You rock and I look forward to working with you in the future!

headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend

I am very appreciative of the help I have received from everyone I've worked with at Veterans United. They always respond quickly to calls/emails/texts to questions or concerns I have had. The website is very easy to use, which is also a plus. Overall, I have had a great experience and would recommend Veterans United to any Veteran in the market for buying a home.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

He stayed in touch through out the process and was quick to answer any questions that we had.

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend
Photo submission from Ricardo A.

It was awesome working with them, the process went smooth and easy. Working with them providing every document in a timely manner makes the process go way faster!

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

All in all, the perfect mortgage experience!

headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend

I could not say enough about Emmy and Brett. They have walked us through this process, and they have been outstanding . Emmy and her team, Brett was absolutely outstanding. They went above and beyond what was required of their positions to do. We had a lot of communication issues with the builder, and they stepped up to the plate and took on the role to make sure everything went smoothly. I highly recommend Emmy and her team to any veterans looking to buy a home .
Best job ever we are greatly appreciative of everything that they have done for us so this process we could not have made it through without them!!!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

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5 out of 5 Stars
Would Recommend
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend

2nd go around with the VU (Veterans United) and I couldn't be more pleased when the results!

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

4.5 out of 5 Stars
Would Recommend
Photo submission from Percy W.

Brant and his team were so easy to work with and made me feel respected through the whole process of buying my home. I'll certainly bring my business back and recommend Veterans

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

0.5 out of 5 Stars

This was by far the worst home buying experience I’ve ever had. The loan officer, Chris Draffen and his team were completely incompetent. We would provide them with requested documents only to turn around and have to provide the same documents to them again. Chris would say that something could be used but then the underwriters would ask for something else. It felt like we started the process 2-3 times. We put an offer on the home in early January and didn’t close until the middle of March. We had to sign several extensions because of the disorganization. The back and forth was exhausting. On top of that, my loan officer didn’t communicate well with my husband or my agent. He wouldn’t return calls and just made the experience more stressful than it had to be. I would never recommend veteran’s United to anyone If my loan team was the standard for service.

Response from Veterans United

On behalf of all of us here at Veterans United, Jamaica, we want to thank you for providing this feedback around your loan experience. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. We also know how it can feel to resolve numerous underwriting requests as required for the VA benefit. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.

5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

I would recommend others to work with veterans United

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

More Reviews

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