The staff I worked with was professional and courteous. The website was easy to navigate and was user friendly.I did have some issues with underwriting as they forgot to remove my VA funding fee (perk of disability rating). Additionally,
The initial closing cost estimate was half of what I was being charged at closeout and I had to get 2 appraisals (only charged for 1) because the initial appraisal ordered was not a VA appraisal.After I brought those concerns to the staff I worked with, they were very responsive to address the issues quickly and we closed out with a good rate.The customer service was great, but had I not brought up my concerns about the charges seen, I would have paid a few thousand more at closing.I have used Veterans United for a refi before and have had overall good experiences.For new customers considering using their service, just be sure to compare initial estimates with follow up and final costs so you understand what you are paying for. Loan officers and underwriters have alot of accounts they manage and it's up to you to make sure you are getting the best rates to close.I thank Tammy and Kodi for their professional interactions.
Response from Veterans United
Your feedback is greatly appreciated Wesley, and we thank you for the opportunity to journey with you toward the Veterans United process. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We want to thank you for choosing Veterans United and thank you for your service.
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Very personable company to work with. They know VA loans better than anyone and have really streamlined the process. They do a great job servicing veterans and their families. Their reps are very professional, highly knowledgeable and easy to work with. Made us feel comfortable every stage of the process.
The whole team has been outstanding from beginning to end. Great communication, education, and customer service. I can't speak highly enough of this organization.
I wasn't quite sure at first however, once i got started the process went very smoothly, notwithstanding, i had an exceptional team. i can't imagine there's a better group of people to work with. I am extremely satisfied !
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Ms. Krystal Palmer-Robb and Ms. Sarah Litton were outstanding to work with! There were a couple of occasions we were not patient but these ladies kept on in the most professional manner to reassure us we were well being taken care. We even closed sooner than expected. Not only would I recommend Veterans United but I would also highly recommend Krystal and Sarah as a team! Also, their team leader should be recognized as it takes a great leader to lead by example! Thank you Veterans United! Most likely I will help my parents purchase a home using Veterans United as you offer the best rates with great customer service! I am waiting for the Feds to lower their interest rate to Zero due to the Coronavirus. My parents credit score is 790 plus.
Great working with Veterans United. Jerry make the process smooth considering I was on travel alot overseas during the process. I will definitely send more potential customers your way.
I don't think anyone would regret using Veterans United for their mortgage needs.
