Ryan’s team failed spectacularly during the week prior to our closing. They did not order any of the re inspections needed, despite multiple calls emails and texts saying as such. Not only that but during this they did not communicate with me, but thanks to my realtor I was able to stay in the loop. They told her it was being taken care of, until come the day we were suppose to close we discovered that non of the paperwork was available due to not ordering inspections. They claimed we never told them the required repairs were completed, but our realtor had emailed them the invoice a week prior! From that moment on it took daily phone calls and emails directly to Ryan (instead of Jared) to ensure I was constantly on top of them. I ended up wasting 6 days of PTO and losing my money on a moving truck company and having to move everything myself over the course of a single day in order not to have to extend my current lease at the time, at the same time as I was told ‘why not just take additional days off?’. Being active duty, working with a ‘Veteran based’ company, you would hope they knew that is NOT how it works and they it requires planning ahead of time. I would never again recommend this company due to the lack of communication, treatment, and general confusion that seemed to ensure every time I called. It was almost as if they were upset that my realtor was passing on all necessary communications and keeping me in the loop, instead of waiting around hoping for an answer.
Response from Veterans United
Joshua, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Our other loan team member Gina O. Was our go to for the loan process and kept us up to date and in the loop of the process. She made this process very smooth.
The overall experience was much easier then I thought it would be. Over all my wife and I are very very happy.
Don't bother with USAA, support the local area for a home grown experience and the support you and your family will need.
This has been one of the best experiences. This process was so much easier than I could have ever imagined.
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To be potentiality signing my life away lol ! Working with Veterans United was a pleasant experience. I would recommend this company ti any veteran whose considering purchase a home!
Wonderful service through the entire process.
Karol had help as well, Beth was there the entire time and ensured we were squared away as we moved forward. Truly a great experience.
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Thank you!!!!
Veterans United and their team made my home buying experience simple and easy. They were friendly and professional the whole way through.
Thank you for my new home.
