Our Veterans United loan team and agent worked together seamlessly to create a great buying experience. Having the right experts in your corner to navigate the purchase of a home is invaluable. Because of their help and attention to detail, we were able to close on our loan 3 weeks ahead of schedule. I'm a Veterans United fan for life.
I think Veterans overall did a good job, did not like the loan officer. I like people who are responsive and are helpful even if you have to pretend.
Response from Veterans United
Frederick, We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for veterans down the road. Thank you for your service.
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I loved the streamlined process. Everything was simple and fast
Michael King also assisted us in getting our home refinanced. He did a great job.
Great experience, always responsive. Even when they didn’t know they would find out the answer to our questions and get back to us.
Michelle and her team at the Scott AFB office of VU made my home loan process feel easy and stress free! Having had so many of our clients chose to work with the Dapkus Team in the past, made them my only choice for my own personal home purchase! Michelle took the time to educate me on loan options during the early stages of my home search and to help me decide which loan type would best fit my goals. She answered all my questions and provided support all along the way. Because of all the time she took and her expertise as a loan officer, I had a great experience during my home loan process. Once under contract I had the pleasure of working with the rest of the team, Holly was a pleasure, she quickly got my file up and running and taught me how to send documentation in and showed great care! Diane was amazing to work with, she always communicated promptly and with all the details I needed, going above and beyond to get things done for me! She and Holly were a huge part of making the whole process stress free from start to finish. I thought the tools they used to communicate and share information were great and easy to use, and appreciated the personal touch of calls and text to follow up when needed. The whole process felt very personal and efficient! Thank you Dapkus team, Diane, Holly, Ashton and everyone else on the closing and underwriting teams for making this process as stress free as possible!
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They made the process very easy to follow and we loved the home-buying for dummies videos! Our loan team was easily reachable and so knowledgeable and made sure we were comfortable at every step of the process.
Is there an 11 button for the ratings?
Luke was great. Kate, his assistant was okay, but not outstanding. Several times I had to forward emails to my realtor because she didn’t include her in the pro IBS request for documents. And overall communication with Kate was disappointing. There was one thing that we didn’t even realize was needed early for closing that ended up pushing back our closing by a day. Some of this fell on the seller as well, but had we been better informed that this was critical, we certainly could have engaged with him sooner. But Kate wanted to push it back a week, and Luke made sure everything was worked to help the deadline not slip that far back. I can’t say enough great things about Luke Thurman. He was great to work with and helped make this closing work.
