Nothing to add except please don’t loose the high level of customer satisfaction you have obtained!
All we can say is thank you. When we started this process we had no idea that we would be facing a pandemic. While we are very fortunate and very blessed that our income is stable, to work with a company like Veterans United, that also proved stable during a difficult time, had been an added blessing. We are very appreciative of all you do. Thank you!
We're entirely happy with how things transpired and will recommend Jessica and her team to other veterans and their families without hesitation.
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A good company that was easy to work with-
If you want to feel as though you are being treated like family Veterans United is the way to go. With this being my first time buying a home we were nervous and Veterans United calmed those nerves and made this the smoothest process possibly.
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I SAW THEM HARD TO WORK FOR WHO BUING HOME BECAUSE OF COVID 19.
BUT THEY WORKED VERY KINDLY. I WANT TO SAY THANK THEM.
The online interface is really painless and good but still requires agents that are actively following your account--the communication was lacking and I got the feeling that my account was ignored unless a deadline was approaching.
Response from Veterans United
Cyrus, Thank you for taking the time out of your schedule to submit this survey. We agree that communication is a very large component of getting information and explanations across in a timely matter. We use this type of feedback from our clients to further training and hone these skills to assure the process is as smooth as it can be. Please feel free to reach out to our Client Advocate desk to discuss further questions or concerns. Thank you for choosing Veterans United and thank you for your service.
