Very smooth process, never had to leave home
Thank you for your help and service. I believe we are scheduled for closing on may 11th. You have continued to be a great part of the home ownership process for me and my family. You have went above and beyond any expectations that I have had when I began this process and it is greatly appreciated.
I have purchased four different homes using my VA loan. Veterans United Home Loans by far has the best system and people. Buying a home can be a very hard and stressful time, Veterans United Home Loans made the process very easy. Their "To do List" is very helpful and easy to complete.
Great Loan Officers and team. We could not be happier!!!
Highly recommend Veterans United for VA streamline refinance. The process is easy and almost all done online.
My experience with Veterans United has been outstanding. I have used them twice and have been 100% satisfied each time. God Bless Them and America.
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Highly recommended
Honestly I cannot speak high enough of the whole team that I worked with on this. I obviously expect nice but I got way more than that. The whole team made me feel so calm and informed throughout the whole process (which was not easy since my anxiety over my first home was high at the start of this!!). Of course they were courteous, but they were also genuine, which made me feel taken care of.
We loved working with Brandon, his team, and Veterans United Home Loans for both our original loan and refinancing loan. They make the whole process super easy and quick. They always answer your calls or call back quickly and we love all the little thoughtful gifts they send us!!! (Personalized glasses, address labels and stamp, and solar powered external power bank. All which we use often!) Thank you!!!
I can only speak for myself, but I found Veterans United a very easy company to work with. Would deal with them again
Love, Love, Love Veterans United. Just closed my 2nd Refinance with my Loan Specialist, Tony Theberge. We closed right on time during the pandemic. Tony walked with me through the process and helped make this completely STRESS FREE.... Highly Recommend Veteran's United and Tony Theberge!!! You will not be disappointed....THANKS AGIAN!!!
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Fantastic customer service! Will definitely use again and recommend to others.
From the very start, there was a lot of misunderstanding and poor communication between both loan agents and between the loan agents and myself. My realtor would get updated and I wouldn’t even know unless I brought things up. I sent emails and left messages only to get no response.
Response from Veterans United
James. thank you for taking the time to submit this honest survey. We agree that communication is a vital key in the loan process. We would like to hear more about your loan process and be informed about ways that we can improve. Please reach out to your client advocate team to discuss further. Thank you for choosing Veterans United.
I would definitely recommend Jeff and his staff for any finance or refinance process. A great team to work with through out the process. Christine stayed on top of our refinance. Numerous calls to make sure we didn't have questions or concerns -- and all done during the Covid-19 pandemic.
