Long story short: About a year ago we sold our home in Utah to embark on a new adventure. We all needed a major change and decided that the Pacific Northwest was going be our new spot. Finding a place to rent for the time being was tough but we managed to find a place. It was a bit crammed in comparison to our last house but we were determined to make it work. Within a couple of months I had found a really good job and we started looking at our options once our lease was up. I took a stab in the dark and applied online with Veterans United, not sure I would even be pre-qualified. They say, "You don't know what you don't know". I didn't realize how big of a roll debt to income played in the home buying process among other things but within a couple of months we were wearing our masks at the title office and holding the keys to our new life! Despite all of the pandemic, our team at Veterans United worked diligently to get us approved with the lowest rate possible. They even worked with our sellers/builders to certify them as VA approved builders. All in all we couldn't be more psyched about our experience!
My loan officer Malika Jackson was phenomenal. She makes you feel like you are her only customer. You’ll never be in the dark with Malika working for you.
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I really enjoyed VU’s online interface when it came to this process. It was really easy to upload any documents they needed and the team was really good at communicating with me. They have some awesome tools and resources. Their videos that walk you through every step were super helpful.
Thank you.
Very stressful time period, I provided everything that was asked of me in a very timely manner but that was not reciprocated to me!
Response from Veterans United
William, We wanted to let you know that our Client Advocate team is always here to discuss further on your loan process. The process can be stressful at times and we always strive to have a strong communication bridge to help alleviate this. We never want our clients to be stressed during the process but unfortunately, there may be outside factors. I encourage you to reach out to our client advocate desk to discuss further. We value information and feedback like this. Thank you and thank you for your service.
If you are a first time buyer or not. Veterans United treats you like family and is always a pleasure to work with. I recommend Veterans United to any veteran looking to buy a home. You will not go wrong!!
VETERANS UNITED IS THE PLACE
This is my first-ever house and I thought I was going to be confused but Veterans United made it easy in the whole process. To all there THANKYOU and stay safe.
The whole Team approach was great. All of our questions were answered promptly. Ryan Madison was professional and encouraging. Arlem was also wonderful to work with.
