I was disappointed I was told to call and lock my interest rate so if the interest went up I would be protected. I did call and I reminded the lenders of that before they wrote the contract. The interest went up and they charged the new rate. I told them and they gave me the dumbest reason why they couldn’t honor what they had promised. That left a bad taste in my mouth and all the good work they did was negated by this false explaination. I was business man, college professor, license baptist minister amoung many other title and my word was as good as a written contract and that is the reason I didn’t back down from signing the contract. Other wise everything else on scale ofOne to ten was good
Response from Veterans United
Hello Richard, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your rate lock to determine what our team may do in the future to help prevent any possible confusion. We do appreciate your calling attention to this aspect and we value your feedback.
Was extremely satisfied with the overall outcome. It was a lengthy process but staff was able to work diligently to get loan completed. I was extremely happy with Jeremy being thoughtful in sending my family a care package for my son's college football team. Absolutely awesome!! Thank you to all staffing that helped throughout process..Go Broncos!!!
Ryan, Kerry and the entire team did brilliant work securing my loan. They were attentive, responsive and did everything they could to help educate me and my wife throughout the process. My Realtor asked me at closing to extend her gratitude as well. She felt that these were among the most professional teams with which she has ever worked.
Veterans don't go anywhere else for your home mortgage, this Co. cares about you and they won't let you down, just follow their instructions get the documents they need and you too will be in your new home
Andy Miller and Holly Wettlaufer were exceptional people to work with. They were very thorough but courteous and real workers to insure a smooth transaction. If anyone needs a team to work with we highly recommend Andy and his team. We want to THANK you both for all you did for us. The home is fantastic, only wish we could have closed sooner but that was no fault of anyone, just previous commitments by some of those involved happened to make it closer to the holidays than anyone had really planned.Thank you both again VERY, VERY, much. Hoping you both enjoy a fantastic Christmas season. I definitely know that we will. Harold and Martha Galax, Virginia
It was a great experience working with Veteran United Home Loans. They had prepared a list of documents that was needed for our closing and had no hold ups on their part for our closing. They were professional and patient with the many questions that we had. I would highly recommend them to any other potential home buyers.
All in all I am very pleased with my experience. VU made a seemingly difficult process very simple and straight forward.
I had a great experience with Veterans United. Everyone was very helpful and Kept the process moving and they went the extra mile to get my closing the day before Thanksgiving- thank you
The loan specialist are friendly and helpful. The website is easy to use. This was so much easier than the first time we purchased a home.
loved dealing with them. They did all the work and made it easy to do my part. You do a great service for anyone who deal with you
Veterans United is a great help to veterans. I highly recommend.
First off I would like to say THANK YOU! You and your staff have been a true pleasure to work with! For a process such as this, you and your team have made it very smooth and when I thought there was no end in site your team reassured me that things will be ok and handled it with the upmost professionalism! A true testament to your commitment in taking care of me and my family! There is no doubt y’all are a ten in my book! I also want to thank you for the nice gift you provided me and my family; my daughter loves it ALL! Thank you again for all of your support! I will pass your name and company to my friends and family!!
We have used Veterans United to buy 2 home and a refinance. service has been excellent and they got us a loan that was affordable when others wouldn't. Our family really appreciates the service you provide.
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I had anyways heard from others that home buying process was very itimidating, time consuming, and any other negative adjectives you could think of. Working with the team of professionals that I had made it an positive experience for me. Kudos to Billy Jones, Beth, and Mr Bradford Edge....could not have done without your time energy and patience .
Every that I spoke to had a hand in helping me achieve my goal. I was appreciative to each and every one/
Please do not hesitate to call on Veterans United for your next VA loan. They are very knowledgeable and make a smooth transition for everyone involved.
Outstanding company to do business with.
