Tyler and the team were so helpful throughout the whole process. Very kind and answered any and all questions we had.
Everyone at veterans united has been incredibly helpful and kind. words can't express the appreciation I have for the help and insight given to me throughout this entire process
Veterans United made home buying the absolute most easy purchase I've ever made. They are fast, efficient, and extremely friendly. I would recommend VU to any of my friends.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Very grateful. The communication at times was lacking. (At times i felt as though I was just number).
The people I have worked with veterans United have been just absolutely wonderful they have taken care of every concern big or small I would highly recommend them to handle anyone's home loan.
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Very fast and friendly. Andrew answered all my questions and was always available when I needed him. This is my second time usung veterans united.
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
Corey and his team, that was involved, absolutely rocked!!! Extremely helpful, kept me informed of what was going on, and Corey even reached out, when things got alittle "interesting ", and calmed me down.I would definitely recommend them, and this company!!
Everything was SO easy. Communication was fantastic.
I would absolutely recommend working with veterans united!
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I recently purchased my first home through Veterans United, and I can’t say enough great things about my experience! My loan officer, Jake Hanson, made the entire process incredibly smooth and stress-free. From start to finish, he was professional, responsive, and always willing to answer my questions—no matter how small.Thanks to Jake’s efficiency and clear communication, I was able to close on my home in less than a month after applying! As a first-time homebuyer, that kind of speed and support meant the world to me. He truly went above and beyond to make sure everything went perfectly.I highly recommend Veterans United and especially Jake Hanson to any veteran or first-time homebuyer looking for a lender who truly cares and delivers outstanding results.
Thanks to the Veterans United Team for making it possible for me to purchase my own home.
Great. Smooth experience
I had a very problematic experience with Veterans United. In once case, the loan coordinator shared the results of the home appraisal with the sellers realtor AFTER the contract had been terminated and without consultation of us, the buyers. At closing, VU struggled with compiling the closing paperwork to support closing with our family trust as the deeded owners of the property and closing was delayed because of this and subsequently we had to redo the paperwork because they changed the requirement for how the paperwork was to be signed. At one point, the person compiling the closing paperwork stated they had never done paperwork to close with a trust.
Response from Veterans United
Hi Lionel,
I’m really sorry to hear about the challenges you faced during your loan process. What you described with the appraisal information and the closing paperwork sounds incredibly frustrating, especially after all the time and effort that goes into buying a home. That’s not the experience we want for any of our borrowers.
My team would love the opportunity to review your loan file in detail and see where things may have gone wrong. If you’re open to a quick conversation, you can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
