Veterans United is by far the most picky and complicated loan service, and it was known by everyone except for us first time buyers. Their underwriters and loan officers were extremely picky, very unorganized, incredibly inefficient, and often rude. The total origination fees were insanely high, and our closing costs were through the roof (over twice as much as estimated by our loan officer). Veterans United needs a complete and total list of EVERYTHING needed up front so their clients are fully informed and fully prepared well before closing. They also need to reflect such competence through their loan officers.We are so incredibly unsatisfied with our experience with Veterans United and will advise anyone and everyone to stay as far away from them as possible.
Response from Veterans United
Ethan, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. It is always our goal to strive for improvements and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Veterans United was on top of it since day one! Phill and his team were phenomenal! He was the second rep to call me in just two days. I procrastinated but they still managed to close a week early! My longtime banking partner was much less attentive. It was a joyful experience. Thank you VU!
Veterans United has fair rates and an easy to use platform for tracking your loan and submitting required documents. My lending team was efficient and extremely communicative. Their process is simple enough to take the nerves out of 1st time homebuying. Highly recommend!
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I’m sorry I don’t know Amanda, we had DeAnna and I would rate her at a 8 and a great person to work with.
The Veterans United team did a great job! They were a pleasure to work with and made the process quick and painless. I give them my highest recommendation.
I highly recommend Veterans United, thank you for everything!
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I shopped around for a mortgage and compared my service credit union, another national lending agency, and Veterans United.
While the credit union had a slightly lower rate, they were horrendous at answering questions or explaining why their 'cash to close' cost estimates were nearly $10k more than the other two lenders. Their customer service did not make me feel like they would be able to guide me towards what was in my best interest.
The second lender was pretty good with customer service and had a similar rate to Veterans United, but their fees were higher and although they would tell me over the phone that the cash to close estimate on paper was "high and not realistic" they would not provide a new estimate with the lower quoted number. No written proof of that number? No thanks!
Veterans United came in with a competitive rate, then lowered the rate when I showed them the credit union estimate. When I asked them about the different closing costs, they took the time to explain each item and who was responsible for paying it. The final estimated 'cash to close' number they gave me on the phone was put on paper the next day. When closing day came, I actually ended up paying less than the estimate.
Veterans United is a big company, but their customer service is simply amazing. It's been 16 months since we moved into our house and I'm glad I made the decision to go with Veterans United.
I will definitely recommend Veterans United, very professional.
