This process was prolonged and lacked transparency and clarity. Rick was good to work with, but I felt almost nothing about the process was easy or pleasant. If I wasn't already prepared for this process with the appropriate paperwork and baseline of knowledge I'm confident I would not have completed this process. In hindsight I wonder whether I should have gone elsewhere, and I would not recommend this service.
Response from Veterans United
Darius, we're grateful for your feedback, and we are sorry if your experience did not meet the standard you expected. We pride ourselves on our customer service, though it appears we could have done a better job for you. We'd like the opportunity to learn more from you as well. Our Client Advocate team is available if you want to reach out with any additional information.
Mitch and Jessica are super great to work with!! Everything question I had was answered immediately.
The team was awesome! Every question or concern that we may have had was addressed and answered. Whenever we called and left a message our calls were returned within the same day. Our emails or texts were answered promptly. The process was very smooth and without hassle. As first time home buyers we appreciate that.
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We have worked loans with USAA, Navy Federal, and Cenlar and Veteran's United absolutely blew them away with customer service and quality. Hands down the best experience we have had in financing. We would STRONGLY recommend Veteran's United to other home buyers. They are a clear 10/10 without any inflation or exaggeration.
I’ve worked with Aimee three times and trust her for my next home purchase.
Our experience with veterans United Home Loans was perfect. Both team members that we dealt with were courteous, prompt, and always to the point through the entire process. If we ever had any concerns or questions we always felt welcomed every time we called them.
Doing everything online made the entire process soooooo easy!
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Getting started was easy and took no time at all.
A very sincere thanks to all of the team that made our dream home a reality. J.C., Lauren and Daniel were very attentive, patient and helpful.
All very helpful and friendly, having a good loan team like veterans united is Key!
