Everyone was very patient and helpful throughout the entire process.
very professional group of people who know their job and eager to help in any way they can
On several occasions, my messages and/or calls were not returned. Also, rather than contacting me directly to ask me questions, they were contacting my real estate agent and having her ask me, adding unnecessary steps to an already Long and arduous as process. Lastly , they had NO experience working with people like me, who work in the Film and television industry. If they had been honest about it in the very beginning, I would have gone with a different company who has the experience working with people in the film industry.
Response from Veterans United
David, we're sorry to hear you had communication issues with your loan team. Communication is of the utmost importance during a home purchase, and we appreciate this reminder to keep communication at the top of our priority list. We appreciate your patience as we worked to detail the unique pay that is part of the film industry. Our Client Advocate team is available should you want to discuss your concerns further.
We appreciate that UV helped us get into our new home but it was a highly frustrating experience at times. We understand that the mortgage process itself is inherently stressful, but we really felt that avoidable delays and miscommunications occurred, even more so than usual in the process
I would like to say, the Veterans United staff were all so very helpful. They stayed in contact and kept me informed during the entire loan process. I really appreciate all you guys for what you do and did. Not just for me but, Vets all over. I would definitely recommend you all to my friends and family. Thanks again.
Smooth and fast!
Heidi and Bryan were both great to work with. Their commitment to detail was outstanding.
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Made everything easy for me to understand. Great job
Stressful but worth it!! Amanda and her team were phenomenal every step of the process! I was a nervous wreck and Amanda helped me with all my concerns and questions. She was very professional and above all patient. I’m sure it wasn’t easy dealing with me, but she made me feel very comfortable and confident I was making the best choices for me and my peace of mind. Thank you Amanda and team!
It was a very smooth process, we couldn’t be happier with the service.
The whole team that worked with my wife and I to get us into our new home were awesome. A huge shoutout to Brian and LeeAnn who were experts and got us into our dream home in only 28 days!!! We could not be any happier.
The Veterans United team was outstanding! They were helpful, informative, and professional throughout the whole process.
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Hands down beat out the competition. Fast pre-approval easy to use website and awesome customer service. I have already recommended him to friends.
You all are fantastic & so respectful to deal with.
The only downfall was the appraisal process took for ever.
We've always had great experiences with VU. They kept us apprised of the financial commitment we were embarking on...I've highly recommended them to acquaintances, friends and family!
Certainly would recommend you guys to my friends. Customer service is on point.
