Ryan was very professional and always responded back to me promptly and kept me up to date every step of the way
From the time I called Veterans United Home Loans about purchasing a home till the time I was told I got the house was the best experience I have ever had from any company. Veterans United Home Loans NEVER MISSED A BEAT when it came to GREAT CUSTOMER SERVICE!!!!
We loved working with this company! Chad Beza, Kris Ball, and Brandi Arvidson made us feel valued and respected. They kept us 'in the know' every step of the way and were prompt to respond to any questions we had. The portal was user friendly--so nice to be able to upload documents and keep track of to-do's online. Plus the personalized welcome mat was a classy touch. Thank you for making our home-buying experience so enjoyable!
The home buying process was made easy and stress free. As a first time home buyer, this couldn't have been an easier, smoother process.
The team at Veterans United were absolutely impeccable. Nate and Mark along with the entire team were very diligent in ensuring I received quality service from the start of my loan processing clear through close and afterwards. I would highly recommend them and the VU organization o any veteran seeking to purchase a home. Superior customer service indeed!
Our team of Katie Hayes and Cameron Clarke were phenomenal. We completed our mortgage online. The Veterans site was exceptionally easy. I called several times and their response was immediate. Questions were answered quickly and uploading files that they requested was never a problem.
It was easy and as stress free as this experience could be.
When I initially started the process I was very satisfied but as the process was going. I decided to change homes, this process took a while. The updates were hard to come by, seemed generic and inaccurate. This is because my loan officer missed my closing date due to the wrong power of aftorney in my file. Now this was not the only issues because no one was on the same page at this office. I was asked to pay off some debt. Once I did this they asked told me I needed to pay off an entirely different debt that was never spoken about. When I asked about this, they just said sorry we were just trying to see what we could do.
Response from Veterans United
Thank you for your review Joshua. We understand the frustration when a new loan file is started and paperwork changes the process. We will research this information and your file to make sure another Veteran does not have a similar experience. Our Client Advocate team remains available to you if you would like to discuss this further.
Underwriting and title company had issues with paperwork our loan specialist was wonderful to work with
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Entire team was incredibly helpful and a pleasure to work with through the entire process.
The Veterans United Home Loan was a easy to understand and helped me ensue a timely closing.
