Wow I dont know where to begin, Veteran United has been a life changing experince for me and my Family. I got very lucky in my Opinon to have Yoel Stefano as my Loan Coordinator. My circumstances to close were challenging but Yoel kept me motivated n inspired n showed me realistic path ways to closing. It took a special type of character n experince to see me through this process, Yoel wanted me to be successful just as much as I wanted to be hence he gave my file the care and attention needed to get me to the finish line. I couldnt be more happier with life right now thanks to the determination of Veteran Uniteds team of dedicated staff. My wife is pregnant if its a boy his middle name will be Yoel we will never forget the kindness Yoel showed us..
My loan team was incredible in every way! I have to say Kat was on top of everything and I enjoyed working side by side with her! I also want to give a shout out to Megan as well her and Kat were great together and we were sad she left the team, but happy she got a promotion she deserved. Great job ladies thank you for making this all happen.
Thank you Max, Jill and the rest of the team. I appreciate all your help.
Michael, Justin, Shari, and Gabby did everything they could to get me into my house. I really appreciate everything they did.
Smooth sailing process!
My home buying experience was excellent and I would definitely recommend you
Once I spoke to Wes Dyer the ball began to roll towards getting me approved for a home loan. Then came Amanda & Brittany. They were all phenomenal. They stuck with me from beginning to end. Cudoos to them. I've already recommended a friend. Again I thank you all for a GREAT JOB 👍
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Exceptional job closing on my house in 23 days
My experience with Veterans United was amazing! I will definitely recommend them to all the veterans I know.
You guys are great!!!
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
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As easy as it gets
This is my second home I’ve bought with veterans united and my team was great. I had issues with the well inspection. It was extremely frustrating and they knew I have PTSD and they were extremely sensitive to my emotions and kept me focused.
The loan process went incredibly fast. Veterans United was able to do what other banks couldn't do for different buyers.
The easiest transition of home buying my wife I have ever experienced. We have purchased 4 other homes. I am 78, my wife 75. We have never been so closely connected to the buying process as we have through Veterans United! Thank you so much TEAM
You guys were at times hard to get a hold of but y’all came through for me!
Everyone on the team was awesome.
Veterans United has taken great care of me through the years. Kelsey is great.
This last time was not at all a Streamline.Refinance. it took six or seven weeks instead of the usual two or three with no explanation. We kept having to esign documents that had inaccurate numbers for absolutely no reason. This type of transaction should not have cost me over $11K. I was very disappointed this time but will give them another chance in the future because of the past treatment, and they also have taken great care of my daughter, who is in the coast.Guard. Definitely recommend.
Response from Veterans United
Hey Michael,
I really appreciate you sharing your experience and for trusting us over the years. I’m so glad to hear that Kelsey has taken great care of you and your family, but I’m sorry that this most recent refinance didn’t meet the expectations set by your past experiences. I can understand how disappointing it must have been to see inaccurate documents and unexpected costs along the way.
We want every refinance to be as smooth and transparent as possible, and your feedback helps us see where we can do better to make sure that happens. I’m grateful that you’re willing to give us another chance, and we’d really like to review what happened here to provide some clarity. My Client Advocate team would be glad to connect with you at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Elizabeth and her team lessened the stress of the loan process. The team worked in unison which resulted in a flawless result and so much easier than what I had initially anticipated. Throughout the process, I received nothing but kindness, understanding and support. They went above and beyond my expectations, for which I am truly grateful.
The recommendation for the realtor was spot on. All-in-all everyone was personable, caring and awesome!
