Everyone was so helpful. We had a little bump in the road, but it was handled swiftly.
As a first time home buyer and VA loan user they made the process as painless as possible and broke it all down step by step and always answered any questions I had
Thank you Max, Jill and the rest of the team. I appreciate all your help.
Good overall experience. Everyone communicated well outside of the sellers.
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We have purchased 3 homes using Veterans United. Each experience was so easy! For our most recent purchase, Joel and his team were easy to work with. They were receptive to questions and explained the process well. The realtors that are a part of their network are awesome to work with. It is nice to work with people who live their Veterans.
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
Mr Andrew the real State agent from Remax, outstanding
The VU team was incredibly helpful, making sure that I was aware of any unresolved issue. They were proactive and made sure that a few very difficult issues were resolved with minimum disruption.
Lack of communication from my representatives. As first time homebuyers, we were not prepared or communicated with on what all we were reading. As it is not in typical wordage, it left a lot of confusion towards the end. When I did have a question, it took my representative a day or two or no answer at all at times. Good experience with Vetrans United as a whole. Poor communication.
The team has been working with us for nearly a year and helped tremendously during our refinance for a much better interest rate, fantastic people.
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Highly professional, and customer oriented people. Their service is honest and reliable .
The easiest transition of home buying my wife I have ever experienced. We have purchased 4 other homes. I am 78, my wife 75. We have never been so closely connected to the buying process as we have through Veterans United! Thank you so much TEAM
Everyone was very helpful and explained every question I had.
Unavailable, inattentive, uninformed, unprepared, and extremely unprofessional. By far The Worst Company I’ve ever done business with. Preapproved then had to be approved again. Had to submit the same forms over and over again. Loan officer went MIA midway through the process. No one knew her return date. Closing moved 3 times, took 2.5 hours to close, Title company was closed but forced to stay over, closing agents were literally in tears, ‘updated’ documents came through Not updated an hour and a half after the Title company closed. They tried to force us to drive 45 minutes to another Title location to finish closing. Refused to fund. Still had to return to Title company next day to sign documents missed by Lender. This ordeal was 40 days of infuriating chaos. Would Never use them again and would Never recommend.
Response from Veterans United
Hey Dawn,
I’m truly sorry to hear about the experience you had with your loan process. What you described sounds incredibly frustrating, and I can understand how upsetting it must have been to deal with repeated requests, delays, and so much confusion at closing. That’s not the level of communication, organization, or care we want for any of our borrowers.
I’d really like the chance to look into what happened and make sure your concerns are fully understood. If you’re open to connecting, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
