The overall process was streamlined and easy, and the app was convenient to follow along with document requirements and where we were on the timeline. Zack, Thomas, Chance, and the rest of our team were always available for a quick chat or questions we needed explained to us. We trust VU for our home loan needs.
Fast friendly service. Every step completed was not consuming. Very fast efficiently stated as to be completed with no instructions needed. Was kept informed of my progress in fulfilling the loan from offer to close. Thank you Mary and team.
Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!
Chris Angelo was my loan officer, and I honestly can’t say enough good things about him. He was extremely patient, helpful, and consistent throughout the entire process. We worked together for about a year trying to find the right house, and he stuck with us the whole way.Once we finally found the house, Andrew came in as our loan specialist, and the guy means business. He was incredibly efficient, stayed on top of everything, and is clearly very good at what he does. Julia, our home buying concierge, was also great and helped us throughout the process whenever we needed her.Really, the entire Veterans United team was amazing. Buying a house can be stressful, especially after searching for as long as we did, but I always felt like I had a team behind me. I would absolutely recommend Veterans United to another veteran.
The team was very informative and attentive everything was explained in detail every step of the way.
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Thanks Ryan and the rest of the team at Veterans United!
I’m so thankful to Andrew and Madison for helping me through the VA loan process as I bought my first home. It was a big milestone for me, and having their support made the process easier to understand and less stressful. I appreciated their help, patience, and the time they took to guide me along the way. I’ll always be grateful they were part of this important chapter. When I buy another property, I’d want Andrew and Madison on my team again, and I’d gladly recommend them to other veterans.
It was the worst experience I have been through in my adult life. After submitting a requested document, a couple of days would go by and they would ask for a different document. Closing date didn't matter to VU, absolutely awful. And they just said it is normal (and it it probably is to them because they are so bad).
Response from Veterans United
Hi Edward,
I'm sorry to hear just how stressful and frustrating your experience was. I can understand how discouraging it must have been to repeatedly provide documents, only to be asked for something else days later, especially with your closing date approaching. While additional documentation can sometimes be needed throughout the loan process, I know that doesn't make the uncertainty or delays any less frustrating.
Your time and peace of mind matter, and I'm sorry you were left feeling like your concerns about the timeline weren't taken seriously. I'd appreciate the opportunity to take a closer look at what happened and address any lingering concerns. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Miguel, Keagen, and the whole team at Veterans United were the very best. The whole homebuying process/experience was smooth from start to finish. From the first call to their office, Miguel didn't just answer our questions, he explained it in detail. Then as the to-do list started coming along, Keagen would personally check-in with us to keep us updated on what was happening next, and also ask how we were doing throughout the whole process. They will definitely be our first (and only) recommendation to anyone looking for a lender.
I would like to thank Ken, John and all the people who reached out to me through this entire process. It took us awhile to get through with this new build, but all in all I am greatly appreciate all the hard work you all put into your customers.
To Matt & the entire team that helped, thank you for all the hard work!
Jamie and her team was amazing. They answered all of my questions and were a big help
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would absolutely recommend VU! They made me feel comfortable throughout the process and responded very quickly to any questions, comments or concerns!! This whole team including Blair is awesome!!!
