The entire team was great to work with. They answered all of my questions, and guided me through the entire process.
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
First you need to make sure the client has access and knowledge of using a computer or cell phone to access the portal. Not everyone using the internet. Second you also need to make sure you have the correct telephone number and email address the the veteran. Because this was not verified the veteran’s rate was not locked in and he ended up having to pay the higher interest rate. Third not everyone trust the internet and they are not willing to give you access to their banking information. Fourth, if the veteran gets to the closing table and they did not e-sign the documents make sure all closing documents can be sent to the closing office so they get signed. This happened at the closing and the portal was down and funds could not be released until these papers got signed and it delayed the closing for 3 hours because your people said they couldn’t send the documents to the closer. This is not acceptable and was not fair to the buyer or the seller. So no I would not recommend veterans United to a friend.
Response from Veterans United
Hi Brain,
I'm sorry to hear about the challenges you experienced throughout the loan process, especially with communication and the unexpected delays at closing. I understand how frustrating it must have been to navigate these issues when you were simply trying to help ensure everything went smoothly.
You bring up important concerns about making sure borrowers are comfortable with the technology being used, have accurate contact information on file, and understand what is needed throughout the process. I also recognize how upsetting it would be to encounter difficulties with documents at the closing table, particularly when both the buyer and seller are waiting for things to move forward. I'm sorry this experience left you feeling that you couldn't recommend Veterans United.
I'd appreciate the opportunity to look into these concerns further and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience in more detail.
Sincerely,
Claire S., Client Relations Manager
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
I would recommend Veterans United based on my positive experience; while it took several months to get my refinance completed, my VU refi specialists were with me every step of the way. The helped me clear all the hurdles and get the refi done. I am very pleased with their concerned attitude and expertise. Thanks to Wesley and Kristine!
Ready to see for yourself?
Experience first-hand why 384,218 homeowners give us a perfect score!
It was a pleasure to work with Kris Santos and the rest of my loan team. Kris kept me informed of everything every step of the way and made me feel reassured that veterans united was fully invested in helping take care of me when I mentioned that another lender hada a competitive offer for me.
Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!
Yes, I would highly recommend any friend or family member to go with Veterans United for their next home buying experience. Lucas Hassemer along with the rest of his team members were very friendly, professional, and easy to work with. They practically walked me through the entire process of buying my first house from start to closing of the escrow. I can't thank you guys enough. Keep up the good work!
We love Zach & his team. We’ve referred several family members and they agree Veterans United is the best!! This is our 3rd loan with VU ourselves! Donna was a wonderful person to work with and even consoled us when we lost a pet during the move, even sending a condolence and remembrance gift to us.We consider the team as personal friends we have just never met in person. Thank you all for ANOTHER job well done!!!
Every step, wver newly added representative, every part of every process, was just an easy blessing after dealing with the chaos of the Military for 20 years.
I fully expected this program to be just like the Army: horrible and full of bad people, but I was wonderfully suprised.
Nothing was a hassle, nothing went wrong. Everyone explained everyrhing, and if i didn't understand they took the time to explain until I did. I cant think of a more wonderful group of people! I wish my whole Vet United team was here with me, so I could spend time with them.
I don't know how, but everyone on my team better get a raise, a bonus, some vacation time, or something that is deserving of such a great group of people. The whole team was great!
A special shout out to Drew Tee. From the start to the end, he was there for me and my family. However much he makes every year, triple it! Drew, if you get to see this review, I gotta thank you, man! I've never got to meet you in person, but you feel like a lifelong best friend, dude!
The whole team, thank you all!
Madi, Austin, Jesse, and even my realtor Leisa! (Leisa must be the best realtor on the planet!) A perfect team, no one better!
A huge thank you to Bill and Lani for their incredible support throughout my home-buying journey! I had so many questions, and they were always patient, responsive, and willing to help. No question was ever too big or too small. They made the entire process much less overwhelming, and I truly appreciated their guidance and reassurance every step of the way. I’m so grateful to have had them by my side and help me reach this exciting milestone. I highly recommend Veterans United!
