A well-organized, competent organization. They work together to quickly process the piles of paperwork and make it look easy.
The whole process was very disorganized with little communication, next steps and what some terms mean. Additionally, there were several people calling to “set things up” when the closing was not even near.
Response from Veterans United
Hi John,
I’m really sorry to hear the process felt disorganized and unclear. When you’re trying to move toward closing, you deserve steady communication and a clear sense of what’s coming next, and I understand how frustrating it is when that doesn’t happen. I’d appreciate if my folks had the chance to look into this with you.
If you’re open to talking more, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com
Kenzie Tree and the Veterans United team were absolutely exceptional, providing the best possible support throughout my first home-buying experience. They expertly guided me through every step of the process, ensuring I secured a much-needed home for my mother and me.Kenzie Tree was particularly remarkable; she maintained an unwavering positive attitude and never let me feel discouraged, even when obstacles arose. She kept the "train rolling" efficiently all the way to the closing date. To top it all off, we closed right before Christmas, which was the most incredible holiday gift. I couldn't be happier with their outstanding service.
This is my second experience with Veteran’s United and both have been great!
Thank you Max, Jill and the rest of the team. I appreciate all your help.
During the past 45 years of marriage, my wife and I have moved around and purchased a number of homes. We have never had such a good experience as we have with Veterans United Mortgage Lenders. We are truly impressed!
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Very professional, personable and detailed. High quality staff.
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
It was fast easy and customer service was exceptional.
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Shane and the rest of the VU team were absolutely outstanding throughout the entire process. If we could give a 20/10 we would do that. This has changed our lives in so many ways and we are very thankful. The VU app and portal was super convenient and smooth. Communication was stellar. Thank you!
I felt that Veterans United always had my best interest in my mind throughout the entire process of purchasing my home. Seth always made himself available for questions and other inquiries. Madi made great efforts to stay in contact and Rhonda was so helpful with additional information. An outstanding team, that I felt took very good care of me.
My team was absolutely amazing. They helped me every step of the way. They made my first time home purchase so smooth. I can’t thank them enough!!!
The easiest transition of home buying my wife I have ever experienced. We have purchased 4 other homes. I am 78, my wife 75. We have never been so closely connected to the buying process as we have through Veterans United! Thank you so much TEAM
Stephen and Melissa were fantastic. They were very patient with me during a hectic time in my life. Thank you!
Both Kelsey Riggs and LeeAnn Jestis extended Patience and Persistence through the Underwriting phase.
And both were very Personable through the process... Not like "Reading from a Script".
Thanks
I was using a different mortgage company to start with and was having issues. I called veterans united and they made more progress in the first day than the other company made in weeks highly recommended for Va loans
