Veterans United made buying our dream home by the lake smooth and stress-free. Bill Musick and the team were professional, flexible, and incredibly supportive—making the loan process transparent and painless. We love our new home and highly recommend Veterans United to any veteran family.—Tyrese & Angel Lindsay
Cole thank you again for your outstanding work on our mortgage, you really are like family because you always put us first all the way from start to finish. We love our new 🏠. Thank you again.
Alex, Lauren, and my whole team was AMAZING.! The communication and follow ups were like finding your long lost best friend. Always there around every corner and helpful for every challenging circumstance.
I had a great experience with everyone that I directly spoke to. I will highly recommend to my fellow service members to use Veterans United if they decide to buy a house.
Though there are some amazing individuals working at this company, it felt as though their processes are not very functional. After correcting known information like ethnicity of my spouse, pointing out the obvious if you look at it on several issues, refilling out the same exact information I had submitted previously, and abysmal communication between VU and my real estate agent, closing lawyer, etc. The stress of feeling like I worked as quality assurance for people not paying attention to what they are doing literally shaved time off of my lifespan.
Response from Veterans United
Hi Eric,
I’m glad to hear you connected with some individuals on the team, but I’m truly sorry the overall process left you feeling like you had to catch mistakes, repeat paperwork, and deal with poor communication between parties. Buying a home is such an important milestone, and attention to detail should be at the forefront. I hate that it felt like you had to take on that burden yourself.
That’s not the kind of experience we want veterans and their families to have with us. If you’d be open to sharing more about what happened, I’d like the chance to listen and make sure your concerns are heard. You can reach me or your previously assigned advocates at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Veterans United, Ryan and his team were outstanding and kept me informed during the entire process
Nick and his team were invaluable. This was the most straightforward house-buying process we have ever done, and we will use them again in the future.
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
This is my second time with Vet United. Casey and the team make the process easy seamless and stress free. I’ll keep using them as long as they are around. By far the best place to get a mortgage and I’ve bought many homes!
Veterans United made my home buying process smooth & stress-free. They guided me every step of the way & helped me close on my new home quickly. Highly recommend!!!!
Everything and everybody was great- it was all super easy and the only problems came from the people I was buying from never and issues or difficulty with Masor, or Kara at Veterans united- they were always available and answered anything and everything whenever I bothered them. The only thing I didn’t like was being offered security services, or other services from businesses outside of buying a home. When I originally got my pre approval I marked that I didn’t need or want help changing services over such as electrical or gas etc. I never once asked for a call in the middle of the day when I’m sleeping for work at midnight about if I want a home security service to contact because it’s veteran owned. I get offering the services- some people have trouble doing things for themselves or are inexperienced, but when someone says they’re good that should be it. Otherwise I’ve already recommended Vet United to two friends and another who wants to refinance.
Excellent communications and great portal to manage the process!
Ready to see for yourself?
Experience first-hand why 345,865 homeowners give us a perfect score!
I had an excellent buying experience with Veteran’s United.
Nick and team were amazing! We had a great experience, even our seasoned realtor raved about them!
Veterans United made it possible for me to become a home owner
