Other than a few problems at closing the process went very well.
Can't say enough how courteous, professional and helpful all the folks I came into contact with. Jackie Cox, Kevin McMillian, Adam Campbell?.. They were all a pleasure to deal with
It was paperwork after paperwork after paperwork and sometimes it was for the same things that I had already sent in more than once. When I mentioned it had already been sent in, it was like they didn’t know what I was talking about. I don’t believe the people were talking to each other during the this process or they didn’t want to look at what had already been uploaded. Nothing was ever done in a timely manner either on there end. You had to get them documents quickly and then it was days before you heard anything from them. This happened more than once. I never received a phone call to see how the process was going from anyone.
Response from Veterans United
Thank you for the feedback Christopher. We apologize that your experience did not match your expectations. We have a member of our Client Advocate team researching your file for further information. We want to ensure that there is always a member of your loan team available to speak with you and answer questions that you may have. Please do not hesitate to reach out if you would like to discuss this with a member of management.
Veterans United Home Loans is the BEST at making veterans feel at ease about the home buying experience. The put me in contact with a realtor that cared. Lynette Couley was the best at treating me and my family special through out the whole process. Ann Kuster and her team took care of us like we members of there family. Thanks for everything, God Bless.
Excellent loan team
There really aren't words to express the appreciation my family and I feel for the stress-less experience provided by Jodi Coons and her team.
Yes, they really look out for you and have your best interest from the start 'til the end
Cody, Corey, and the rest of their team were outstanding and very professional
Cameron Whittaker had my back through the whole experience and got me through the stressful times.
My loan officer was kind and very patient.
Worked with Josh Mantle. He is professional, knowledgeable and very eager to help. Also, he returns my calls quickly.
Joel and Chris were amazing!!
Tom and his team were an absolute pleasure to work with. They busted their humps for us at every step of the process, and were very clear in all of their communication. We couldn't be happier.
My experience with Veterans United Home Loans was superb.
Thank you for making this purchase so incredibly simple.
Sean and Zach were great! They responded quickly, with knowledge and professionalism. They represented Veterans United in Respectful, caring, personable way that helped to get through the mortgage process with minimal issues. Thank You both.Mickey Crandall
They were great at walking me through an incredibly onerous process with lenders and all the other parties involved in purchasing my home.
