My loan officer and her team were super fast, honest, clear precise directions, request, and thorough with follow up.
Communication could improve.
This process was the so much easier than I thought it would be. They made it easy from start to finish.
My loan officer Christina Gardiner made my experience with VU so very easy. I would recommend VU to any of my friends and family needing to buy a home.
Jared and Kim were so wonderful to deal with!! They kept the ball rolling and made sure everything was getting done on both ends! I would love to work with them in the future.
Can't be any happier with the team I had, Jess, Brandon and Eric are the best and would recommend them to everyone.
Overpaid on loan. I did not get numbers on closing until I had to go to Katie’s supervisors
Response from Veterans United
Hi Ricardo, thank you for your open feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
I was very adamant from the beginning of the process about the initial closing date. I told them up front I couldn't do that date and I could do it sooner if possible. But it wasn't until the final week were I felt the team took until the last minute to request specific documents from me when I inquired almost every other day if there were any other documents or tasks I needed to complete.
Very helpful, and quick to get back.
I thought this was for veterans, seems odd to recommend to friends and family.
I have and will continue to refer Dylan to everyone I know.
Molly and her entire team went above and beyond from start to finish!
The entire process was smooth from start to finish. This is my second time working with Veterans United and the service has always been exceptional! Thank you for what you do for those who are serving or have served!
