It was quite stressful as this was our first time using VU. Got the job done with an outstanding interest rate.
From start to completion Allison and her team kept me informed and were available to answer any questions I had. The overall experience was so much easier than I had expected and I would definitely recommend your company to others.
I would recommend the Veterans United Home Loans 100%. Danny Reyna treat us very kindly, he was very professional and incredibly hard working man. The service was more than outstanding, without any doubt we trully recommend Danny Reyna as your Loan Specialist Agent.
The process was so easy and Jeremy explained everything so perfectly
The final closing cost was delayed until it was too late to get the money wired to the closing office the day before closing. We had to cancel a Doctor appointment and go to credit union before they opened so we would be first in line to get the money transferred. That was very stressful and I got to the point that We were ready to call the whole thing off.
I loved working with Veterans United home loans. I would recommend them to any veteran that is looking to purchase a new home
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This process was prolonged and lacked transparency and clarity. Rick was good to work with, but I felt almost nothing about the process was easy or pleasant. If I wasn't already prepared for this process with the appropriate paperwork and baseline of knowledge I'm confident I would not have completed this process. In hindsight I wonder whether I should have gone elsewhere, and I would not recommend this service.
Response from Veterans United
Darius, we're grateful for your feedback, and we are sorry if your experience did not meet the standard you expected. We pride ourselves on our customer service, though it appears we could have done a better job for you. We'd like the opportunity to learn more from you as well. Our Client Advocate team is available if you want to reach out with any additional information.
Mitch and Jessica are super great to work with!! Everything question I had was answered immediately.
The team was awesome! Every question or concern that we may have had was addressed and answered. Whenever we called and left a message our calls were returned within the same day. Our emails or texts were answered promptly. The process was very smooth and without hassle. As first time home buyers we appreciate that.
We have worked loans with USAA, Navy Federal, and Cenlar and Veteran's United absolutely blew them away with customer service and quality. Hands down the best experience we have had in financing. We would STRONGLY recommend Veteran's United to other home buyers. They are a clear 10/10 without any inflation or exaggeration.
I’ve worked with Aimee three times and trust her for my next home purchase.
