😄thanks
Veterans United takes care of you! They are a family!!!! I've had the pleasure of purchasing two homes thru them and it always went so smoothly. They kept you so informed as to every aspect of the transaction. They are extremely knowledgable and professional and they go above and beyond. Matt Marstll and Emilee Lenz are the BEST!!!!!
Joe and the whole team have been so easy to work with for both of our closings! He came to us to refinance our home because he knew he could save is money. He and his team are always quick to respond to any and all questions we have! Highly recommended.
The process had a few glitches, but overall went pretty smooth.
Veteran United helped me go through both home loan process and refinancing process. These could be confusing and intimidating but Veteran United and their staff were very approachable and helpful. I would recommend Veteran United to other fellow veterans.
Veterans United keeps things quick and simple. Communication is regular and informative. I was always treated with respect and was never left in the dark throughout the home buying process. I would certainly recommend their services!
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Great experience the whole way!
Experience varies from person to person. I only use veterans United because my best friend did. And his experience was way better than mine. He even got $200 from veterans united after closing. They gave me a $50 Amazon gift card 😒😒😒 AFTER I had to move in 5 days after my original closing day.
Response from Veterans United
Hi Isaih, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger as one team. One of our Client Advocates would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Highly recommend all Veterans seeking a new mortgage or refinancing to reach out to Veterans United to navigate the document requirements and overall process of homeownership.
Veterans United provided a great experience during the homebuying process.
(A Copy of Email to my Team)Tom and Kyle, I know we are nearing the end of our journey. However, I must say you guys have been awesome to work with and in the past 9- 10 months this is the closet we have gotten to making James dreams a reality. Your patience, guidance, and leadership shouldn't go unnoticed. In my position, it is hard to make decisions for someone else and you guys made it easy. I am glad I followed my first mind and stuck it out with your agency. I must say a blind inquiry landed us with the "cream of the crop"! I thank God for you both and I know we aren't finished but I wanted to send this to you as encouragement so that you know your work and calling in this business is not in vain. We appreciate you and we hope the agency you represent knows how valuable you two are as a team. I hope and pray that every veteran that you serve gets to experience a "SERVICE ABOVE SELF" experience as we did. It was not about us purchasing a home fast, it was about us purchasing the "Right Home at the Right Time for the Right Price". Your extensive knowledge, experience and guidance helped us to do this and we appreciate you both. Tom, we had some rough patches. I appreciate you remaining honest, truthful and committed throughout this entire process and never leaving us and ALWAYS calling just check on us and see if we had questions or concerns. You have a humble spirit and remained professional through it all and we appreciate those characteristics as first time home buyer. You didn't rush or pressure us into making haste decisions and you always questioned and thoroughly followed up. So after 4 attempts, we are almost to the finish line and we couldn't imagine this journey without you both. James and Alesia
The whole process was easy and my VU team walked me through everything, step-by-step. VU is very thorough and they make sure everything goes right. It was a slightly longer process for me but so worth it.
