Sam Brown, one of the loan officer's, was absolutely amazing. He is very knowledgable, helpful, and calm when I was becoming stressed. He is awesome.
There was no communication. My family has used them three times. This last the third time was horrible. Before they would communicate and reach out to check on things. I had to initiate phone calls. And then half the time related to my realtor.
Response from Veterans United
Donald, please accept our apology for the apparent lack of communication this time around. We understand that confidence in our service had been established in your previous experiences, and that is very valuable to us. Our Client Advocate team would be very interested in discussing this topic with you further. We want to thank you for sharing this information with our team.
Despite disclosing a few issues up front and asking if they would become an issue last minute, I was assured that they wouldn’t be. My intent was to side step the mad scramble for documents in the final hour since I have a job and dropping everything to address these were not an option.
They tried the mad scramble anyway. My file sat on the underwriters dear for several days only to be kicked back for the very same issue I disclosed on day 1.
Everything got done, Will gets credit for that, but the underwriter is garbage at their job.
Response from Veterans United
Hello Edward, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service.
The online portal made providing documents seamless and hassle free.
Very informative and Knowledgable. Kept me aware of what was going on at all times.
I developed a trust with the team that made the process a lot easier.Any questions or concerns I had were addressed immediately.Best overall Refinancing processI have ever been involved in.
This was possibly the most convenient way to get a home loan. I was able to complete the process within 30 days, fast and easily with my iPhone. Outstanding job and thank you to Matt and Emily for handling my loan process and making it even easier as well. 5 stars ⭐️
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Great experience- easy to use, provide documents, etc.
I will leave most of my comments for the end, but I have never experienced anything like the service your team provided. It was exceptional. I typically don’t bother with these things. Reviews are not my cup of tea. But your service and your team are worth it. A class act like this can’t go unnoticed.
My loan officer Andrew Moe was a joy to work with and absolutely knowledgeable about everything I needed t do he is an asset I could not have finished the process without.
