Aaron was very helpful thru the whole process making things easy for me on my end .
Excellent customer service and professionalism from everyone. I was hesitant to go with a company that wasn't here locally, however VU was immediate with their responses to any questions I had, much faster than those individuals locally here during the whole process. I am very impressed and will definitely recommend VU to other Veterans.
My team was very helpful and made my home buying experience a very good one. They were on top of every thing, kept me informed and was always there to communicate.
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I had a lot of questions they were very courteous and quick about responding to my text message. In my line of work and access 2 service and phone at work out very well...
This was my first time purchasing a home and Veterans United made the process as easy as possible, from the team’s knowledge to the easy to use online tools, everything was exactly what I could’ve hoped for.
Process was so smooth, no stress at all
several issues make my review choices what they are:
1. While Max did respond to my emails, the issues with consistent contact, and a lack of listening to what I need and want from the loan team.
2. When you are working in timelines, don't tell time and then expect veterans to not hold you to that timeline. You are working with people who were trained mistakes cost lives
3. Numbers, you know the general list of numbers, take out the changing variable or let the veteran know that this one line of costs is subject to change for that item.
4. TIMELINE, again with this one you are going to be held to that time
Response from Veterans United
Martin, thank you for this detailed feedback. We appreciate you clearly giving us areas to focus on improving. Please do not hesitate to contact our Client Advocate team if you have any other details to share. We will use your feedback to ensure proper training opportunities for our loan teams.
There was a lot more back and forth than I expected. The web portal is helpful, but we still had to have several conversations to work things out.
Great experience.
