Could have not asked for an easier process!!!
If you want a home they are there to help you make it possible. Whether you need credit counseling or extra patience they are there for you. A VA loan isn't exactly the easiest but their knowledge and eagerness to see you succeed is second to none.
Very professional. Coached me through the whole process. Also with the email and text seems to be more personal like they are working just for you.
I want to say thank you for all you have done for my family. It was a true blessing to get our dream home. We love our forever home and can't thank you guys enough. I will refer anyone I know who is in the buying process. Thank you.
Excellent service from start to finish. We had a lengthy escrow and the VU team was with us the whole way. I will use their service again!
We had a very pleasant experience with our VU team. They were always there willing to help and explain things we didn't understand.
Made our first time buying a house very comfortable. Would recommend to anyone and everyone
My husband and I bought a new home across country and decided to use the builder's broker because of the "incentive" associated with that. Boy was that a mistake. We traveled to the new city several days before close with 2 dogs and all our furniture following closing behind with a moving company. We locked our rate and thought all was well. We sold our home as instructed and cleared the old VA, but the day of closing (we had a hint a day or two before over the weekend) the lender announced they couldn't close the VA loan. All of a sudden we're sitting in a hotel with everything in tow and we have to start the whole process over or walk away from our down payment. We loved the home and didn't want to walk away so in desperation we called Veteran's United, who we'd spoken to before. Veteran's United listened to what happened, said there was no reason the VA loan couldn't be done, and immediately fixed the problem. They literally saved the deal and kept us from losing the house and all our money for the down payment. They were professional and got it done in less than 30 days with Thanksgiving Holiday in there. They were professional and courteous and never once left us hanging. They even worked on the weekends where necessary to get this done. We don't have enough nice things to say about them. We should have gone to them in the first place. If you're doing a VA loan they are the best in the business. If you're using any other kind of conventional loan, I would still talk to them first. They won't drop the ball, they won't leave you wondering what's going on and they won't make mistakes. If you have any kind of unusual situation don't risk another broker or lender-especially if it's a VA loan. Other lenders may say no problem, but talk to Veteran's United first. As another addition, they got us good rates at the last minute-not easy since we lost our lock-and they kept the costs to a minimum. Five stars all the way from us. We'll use them again.
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The entire process was made simple by the people of Veterans United. We love our new home.
Keep open communication with loan processor and ask questions about the process.
I would definitely recommend Mark and his entire team.
Veterans United made it very easy. All my questions were answered in a very timely manner and all questions and concerns were explained very thoroughly. They made sure I was comfortable and understood every step of the process. Thank you Veterans United!
Veterans United is difficult to reach by phone. I've called several times during normal business hour and have seemingly been sent to voicemail every time. Underwriting was overly thorough. My credit score is over 800, and they kept probing for additional info. I even had to get on a conference call with VU and American Express so that they could get my account details for a credit card. I wasn't able to move the closing date up from their initial proposed date. At closing, Veterans United failed to provide the required documentation in a timely manner. My first payment is due in 23 days, and I've yet to receive a bill.
