Brandon Worthington was/is outstanding at getting the momentum going with the mortgage process! We had a long arduous journey, but he stayed consistent throughout the process! Diane Ess was equally engaging and customer service oriented throughout this entire process. We are so grateful to have worked with this team and look forward to working with Veteran's United in the near future. Because of this first-time interaction, we would expect nothing less from your team. Thank you for this AWESOME first-time home-buying experience!
AWESOME!!! The whole process was quick and easy, including underwriting! We have both purchase home's in the past. The processing of uploading docs, electronic signatures and checking items off once completed was great!!We will be referring Veterans United Home Loans to any and all veterans!
The loan application and approval process was very smooth. The website is very user friendly and easy to navigate (high speed / low drag). Providing the requested documents was extremely easy and efficient online, and checking up on and following the progress of my loan all the way through to closing was very clear and easy to keep on top of.
Probably the easiest big purchase and loan process I've ever gone through. Very user friendly.
My experience was amazing, my loan team was very knowledgeable and ensured I received all information rapidly.
Lose papers/ask for the same paperwork multiple times. I personally feel it was a little unprofessional, but other than that everything else was okay.
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Process took longer than 30 days to close.
Great people to work with! Thank you.
Difficult to get a hold of anyone in a timely manner. This proved difficult for time sensitive items. Once cleared to close it appeared getting the paperwork to the title company no longer was a priority which delayed the closing by 3 days.
Response from Veterans United
Shaun, Thank you for informing Veterans United about your closing issues. We always strive to resolve cases in a timely matter. There can be issues with third parties that could prevent that, and we apologize for any inconvenience this may have caused. Please feel free to reach out to your team for any concerns.
I would absolutely recommend Veterans United. Was a simple and pain free process from start to finish.
Except for the time lapse, everything was excellent.
Everyone on the team I worked with was patient and helped me in the process. They answered all my questions with no hesitation to help me.
Me and my Wife had a wonderful experience with Veterans United and will Reccomended!
We previously went through a very lengthy refinance process with another company. After several months it did not go through. We began working with VU right away and in approximately 30 days we were ready for closing. The team at VU is outstanding. I will never use another mortgage company.
