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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,643

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
1

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Showing all 427,643 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Jeff and his team really made the whole process seem simple. With the quick response times to any questions I had to letting me know when and what I needed for keeping the whole process moving along smoothly. They were all professional and personable.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

4.5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

1.5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Everyone took extra care to make our experience exceptional! Adam Arney and Casey Martin were fantastic to work with. Tyler Lenger from the Lighthouse Program was majorly influential in our experience. We are grateful for the opportunity to own our own home. Having a sense of permanence has changed our lives.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Great Zion!

headshot image of Dave Llewellyn

Loan Officer: Dave Llewellyn

NMLS# 933895

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Michael Harland

Loan Officer: Michael Harland

NMLS# 1455484

3.5 out of 5 Stars
Would Recommend

gets a 7 because of your awesome loan officer... otherwise it be a 4-5

headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

The folks I worked with were phenomenal at their jobs. Crystal Johnson answered all my questions when I had them and helped me through this process. She was amazing, incredibly helpful and easy to work with. I think if you qualify for the VA loan VU would be great! I had to go FHA and the underwriter was horrible to try to work with. Deanna Bell was the WORST underwriter I have ever had to work with. When asked what else was needed and knowing that I was leaving for military training she would drag her feet and I was left at the mercy of my commander and platoon sgt to find a computer to get documents to her. This pulled me away from my duties as a combat medic as well as interrupted vital missions putting soldiers lives at risk. This woman had four weeks to request all the documents she needed, but fell very short of the curve wanting them all last minute.She would refuse documents I would send in because they were snapshots of PDF files. Then she wanted printed and signed documents when I was in the field and had only my phone and no computer access. She made it very difficult, almost to the point I spoke to another lender about the possibility of taking my business elsewhere. Every team has a weak link , but Deanna Bell I believe will cost you customers as well as referrals if other have to work with her. If I didn't have documents saved electronically I would have missed out on purchasing my home. It was so bad that it caused me to have dreams of me being unable to close.

headshot image of Damien Shafer

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Love it

headshot image of Caleb Batson

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

2.5 out of 5 Stars

Informing me 10 minutes before closing about needed paperwork is just unacceptable. Someone dropped the ball at Veterans United and made me look bad in front of a lot of people. I would never want my friends and family to go through an experience like that.

Response from Veterans United

Thank you for the feedback Jeremy. We understand that items requested just prior to closing can spoil what was otherwise a pleasant experience. We will research what happened and make sure corrections are put in place so other Veterans do no experience as similar issue. Our Client Advocate team is available for additional details if you wish to provide them.

5 out of 5 Stars
Would Recommend
headshot image of Shane Bowlen

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend
headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

Excellent program/process. The entire team was extremely helpful and patient. Always readily available and able to answer any and all questions or concerns.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Couldn’t be happier. The process was remarkably painless for me. Everyone i worked with at VU was great.

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

4.5 out of 5 Stars
Would Recommend

My team was very helpful, and well informed. I was always able to get in touch with someone from my loan team within a short period of time, and they always responded quickly to my requests.

headshot image of Kelly Stephens

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Matt and his team have been absolutely wonderful to work with! We had many questions and he was always super quick to respond. He's very knowledgeable and always made sure that we were informed and knew what was going on! He made this whole process much easier.

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

For any veteran active or inactive please take advantage of this Veterans Home Loan because I mean they really do a good job helping you find a home that you are interested in and also they have good agents to put you in a home that you can be comfortable with

headshot image of Jill Kyle

Loan Officer: Jill Kyle

NMLS# 1599106

5 out of 5 Stars
Would Recommend

I already have recommended fellow veterans

headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

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5 out of 5 Stars
Would Recommend
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

4.5 out of 5 Stars
Would Recommend
headshot image of Ashleigh Quinn

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Christina was very helpful throughout the process.

headshot image of Christina Ammons

Loan Officer: Christina Ammons

NMLS# 1098691

5 out of 5 Stars
Would Recommend

Angie's team and holly were so helpful and there for anything we needed. They made this whole process more enjoyable.

headshot image of Angie Sanders

Loan Officer: Angie Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend
headshot image of Chad Werner

Loan Officer: Chad Werner

NMLS# 1100523

5 out of 5 Stars
Would Recommend

Very professional and easy to work with

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

More Reviews

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