Very helpful and kind to work with.
The overall experience of our VA Cash Out refinance is good. Aside from having to buy points to obtain the same interest rate we previously had and provide multiple payoff quotes which never took into account scheduled automatic payments, and our confusion with origination fee being different than a funding fee everything went well and we were able to close within 3 months. We are expecting reimbursed payments for the overage paid on our old mortgage and other debts that were paid off with the cash by out. We are hopeful that there will not be any issues with setting up the automatic payments for the mortgage. Jenny Love and Rob Weigand were responsive to our questions and concerns via phone calls and email.
Very well organized.
I knew I was in the right place when I call for an appointment and Jared said he would be glad to meet me on July 4th. I got there about 1030 am, was served a great cup of coffee and was out of there about 1145.
Jared was friendly and made me feel right at home while we were taking care of business. I will recommend Jared, Kelly, and Jaclyn to all my friends and everyone I know.
Karin was a real rockstar! She had unwavering patience and was a pleasure to work with.
Veterans United and its employees are to be commended. They took away from their personal time to help my wife and I in our time of need. Thank you so very much. We are very happy with our home and grateful that Veterans United helped us through this process. You are the best kind of people.
Like family
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This team that was provided to my family in purchasing our new home was amazing. Always there to answer questions and guide us through the process. They made it easy for us as to where the process didn’t interfere with our daily schedule. Thank you to Andy and Brandon for all that you did.
The VU team was professional, efficient, and very supportive through the entire mortgage process. At closing their documents were exact. No surprises and lots of good advice. I recommended them to anyone wanting to buy property in Central Texas.
Scott and his team made my loan process so simple and easy. They were quick to answer any questions I had. I would and have recommended Veterans United to my friends.
I liked what was offered. My only issue was, resubmitting the same paperwork over and over and waiting for the “Powers to be” to review it. Tommy was pretty good with us, pretty professional and always made sure we had what was needed, made sure you didn’t forget anything. I don’t think the Bosses might be as fast as we do, but ok.
I call for questions, cant reach, leave a message, three times with agent, three times with loan agent, I then called operator asked to speak with someone who can help, she asked who did I want to speak with, she said he is at his desk.
Response from Veterans United
Phillip, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to speak with you for help improving our service for future customers.
They are highly recommended.
Communication was not as good as when I first bought my house ready not so good emailed the other day and still waiting on an answer
Garret and his team were great and easy to work with! They were able to get a refinance when other companies said it couldn’t happen! Thank you for all your help and supporting our Veterans!
Easy to work with ! Quick responses to questions and issues ! Very helpful with other entities, such as, home insurance, inspections and appraisals !
It was an easy and "fairly painless" experience. Staff was helpful throughout. Jessica Pratt was a great person to work with. She was knowledgeable, friendly and extremely helpful. Can't say enough good things about her.
When I started looking into using my VA benefit of a home mortgage and contacted Katie at Veterans United, from that point she basically just took and put me in the house! I guess what I'm saying is she made it effortless when I was preparing for a major ordeal.
Enjoyed the easy use system. I was able to upload needed documents in a timely manner
