Justin made the process smooth. He was available and patient with me through the whole process. He answered all my questions. He always responded in a timely manner. He was great to work with and made the bumps in the road a breeze.
Our overall experience was incredible! Kyle, Derrick, and Zach were helpful throughout the entire process.
VETERANS UNITED, YOU GUYS ROCK. FROM ALASKA WITH LOVE.
If using VU, seek out the assistance of Senior Loan Officer, Terry Roberts.
I am pretty upset with my overall experience with this company. When my realtor enlisted VU, I began working with Charlie. He was great and very responsive. Half way through my home buying process, he handed me off to Kat who, at first, was good. However, as things progressed, I would try to reach out to her with questions and inquiries and receive absolutely no response. It came to the point that I had no idea of what my closing costs were at the time of my closing date. The title company didn’t even receive their paperwork until several hours prior of their close of business. This is completely unsatisfactory and makes me question whether I should recommend this company to others.
Response from Veterans United
Thank you for this feedback, Patrick. A member of our Client Advocate team is available to gather additional details. We understand how the home buying process can become stressful, especially when costs are estimated throughout the loan process. Communication is important throughout this process and we are sorry there were instances where we failed to respond promptly. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
you can depend on Veterans United to work hard on your behalf to help make your dreams come true.
Veterans United are pros. A one stop shop for buying a home.I was skeptical at first but every review i read online showed that they were legit. The whole process was smooth once I let them drive. After all, they are the pros. With the online app you stay updated at all times. Follow thier lead and you will be the happiest home owner around.
My first time buying a house, VU made it relatively easy throughout the entire process. Great people to have on your side!!
The most important thing for me was that my realtor and Jess communicated great.
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Glad Terry will be my permanent loan officer and will help me with any questions at anytime. Will refer veterans to him if the opportunity comes up. Thanks again Terry and Bridget and Justin!
I highly recommend Veterans United and especially Mystle Schellhorn. The VA loan process can be cumbersome with all the documents that are needed to process this type of loan. Mystle has this process down to a science.
Don’t hesitate or have second thoughts, this are trustworthy people who you can count on. I was always treated with respect and dignity through the whole process. They will be there for you, no doubt.
