The entire process was very Professional and the Team continued the conversation to make it happen.
Jacob Powers is an incredible at his job and as person he was kind and considerate, just the best I have ever worked with. Your very fortunate to have him on your team. Thanks Jacob again
Our loan was pulled out of underwriting twice because they needed additional documentation that was never asked for. We also received a notice of incompleteness saying we were missing things that were never asked for or on our to do list and said we were at risk of losing our loan. Overall it seemed our loan officer had no understanding how the military works, especially with fixing debts. I was overpaid and dfas was taking the money back, she wanted me to relieve the debt in less than a week before closing. Debts are taken out of income and it can take weeks/months to get the paperwork approved to pay it off from a checking account. The day before we were driving down we were asked to print and sign a hold harmless, something the lawyer at the title company asked to review. We received multiple phone calls as we were packing about how important it was. It definitely did not seem like the loan officer and underwriter knew what they were doing.
Response from Veterans United
Hello Matthew, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the ways a similar client experience may be avoided in the future is part of our commitment to deliver outstanding service.
Melissa Quinones, and Luke Thurman were outstanding with the services they provided.
Great experience dealing with Daniel and his team who kept me informed at every step.
Everyone was helpful and the experience was GREAT
Kayla made the process and its complex details understandable and doable. We were amazed at how we were able to complete the required tasks online conveniently. A wonderful service...
Tonya Dawson was amazing. She lead us through the process, even suggested ways that we could get our credit up and our payments down. Wonderful person to work with!
The process was very pleasant. I would reccomend Veterans United to anyone.
The professionalism and the dedication to achieve someone’s dream is superb.
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Good experience throughout the process.
Great service!
This purchase process was very long due to the difficulties with the seller and appraiser. I was always able to contact my loan team for answers, which made the waiting more bearable.
Outstanding service
