It says this comment is for other users of the service so let me say this. Treat the entire process like you are the only one who cares about the timelines and outcome because at the end of the day that is the case. They will get the job done but they will take no extra effort to meet deatlines and may not inform you that requisite items are overdue until it is far to late for you to do anything about it. Stay on top of them, insist on daily updates even when it seems there is nothing to update. At the last minute they informed me of multiple items they were missing of which I was not aware because they were not items I needed to provide. However since they lacked the initiative to follow up with the responsible parties the items went late and pushed back our closing. Had I been aware of the items I would have pursued them myself to ensure none of them had gone late.
Response from Veterans United
We appreciate the advice you shared, James. We're very sorry if you did not feel like we cared as much about your home purchase as you did. Our customer service is the foundation of what we do, and we care about each and every one of our Veterans. Your home purchase will be reviewed to look for ways we can step up our service going forward.
Great people so easy to work with. They kept us updated as our homebuying experience moved forward.
They are professionals and understand the voice of the Veteran.
Veterans United was their with me from beginning to end from the whole process of me getting qualified to closing they made it possible for me I'm a widower an have been for forty some years an they help make my dream come true of becoming a first time home owner an because of veterans United I have my dream home I'm living my dream thank you veterans unite.
Thanks to everyone for all their help
Shop around, then come see Veterans United. VU offers excellent VA expertise and the rate/fee matching was out of this world. They knew things about the VA process that none of my loan officers with their competitors were even familiar with.They matched the best rates I got from a small local Florida company and the zero origination fee I got form Navy Federal together, giving us the best of both worlds. This was our first home purchase so I had lots of questions and as laymen, all of VU's reps were incredibly accessible and professional - they knew their stuff and answered all questions patiently and thoroughly. I never waited for more than 5 minutes to speak with anyone. Every time I asked for a callback or email return, I got one.The quality of service and value alone would have warranted an 8 out of 10, but it was our loan officer, Denise Stroud, who truly made this experience exceptional and made me rate our overall experience 10/10. I would have rated an 11 if I could.My wife was pregnant with our first child and I was working long hours as an active duty member preparing our family for a PCS. Denise was available even when I could only call after work. She went the extra mile to communicate with our realtor and title agent in order to make the process super easy for us. The week before closing, my wife had to be hospitalized due to pregnancy complications. I let Denise know and she immediately told us not to worry - just relax and her team would take care of the rest. She set up a mail-away closing last minute and still had everything ready on time to close without any issues. As if all this wasn't engouh, we were left speechless when flowers for my wife showed up at her hospital room from our Vets United Loan Team courtesy of Denise with a get-well note... I never even told her which hospital we were in, just the city. Still don't know how she found us, but they arrived like 45 minutes after I spoke with her; The point is she cared enough to take the time to care about us as people. We were more than just a loan to her and her team. She and the rest of her team have continued to support us, even after closing, without any decrease in service level and truly made us feel like family, not just customers.VU blew USAA and Navy Fed out of the water at a time when both are looking to cut costs by utilizing more and more third-party services, decreasing their customer's value and convenience. Vets United was a total 180 from what we've experienced with both of them lately. As long as the service and value remain of this caliber, we're now VU customers for life.
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Good Afternoon I’m a time and detailed and very accurate person. I am a Navy Vet I expect professionalism at all times I wouldn’t expected anything less ❗️The team met my needs at all times. Thank You 🙏🏽 Truly grateful and blessed.
I really had an amazing experience with Karol Hart and Veterans United. Karol was very responsive and knowledge about the process. She had a quote a lot quicker than other companies. She really made our experience of buying a home absolutely amazing and stess free.
I'm a proud owner of my first home. The Veterans United Home Loans team was the "rubber that met the road" regarding my quest for and securing home ownership!! They made the whole process seem so flawless...
Everyone was so fast and a pleasure to work with. The team went above and beyond
Veterans United has a dedicated team of home loan specialists who are very responsive and helpful through the entire process. Rett Thompson is a professional, friendly, enthusiastic individual who I would recommend to everyone I know.
I think being familiar with the various state requirements would have helped this transaction be much smoother. I want with Veterans United because I am a veteran and figured they'd be specialists with VA Loans. I'm not sure I'd use them again.
