For Vets that are about to retire from the military, Vetrans United was the only company that would help me.
The team i worked with Mrs .Koendker and Mr.Salicco were awesome through the whole process.
You will not make a phome call to resolve any issue , I had to do everting myself,your getting payed somehow, for nothing
Response from Veterans United
Hello Jay, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
Everything went smoothly and my teams were very responsive.
Tom did a wonderful job. Do you have to have a lot of patience to deal with somebody like myself and Tom did a wonderful job very happy to work with this man and you would be a fool to let this guy get away from you
very professional people along with being extremely thorough with the process
thanks for everything
They were very quick in getting me the needed paperwork, and were great walking me through the whole process.
All involved in the purchase of my home did very well.
The entire process was very Professional and the Team continued the conversation to make it happen.
Jacob Powers is an incredible at his job and as person he was kind and considerate, just the best I have ever worked with. Your very fortunate to have him on your team. Thanks Jacob again
Our loan was pulled out of underwriting twice because they needed additional documentation that was never asked for. We also received a notice of incompleteness saying we were missing things that were never asked for or on our to do list and said we were at risk of losing our loan. Overall it seemed our loan officer had no understanding how the military works, especially with fixing debts. I was overpaid and dfas was taking the money back, she wanted me to relieve the debt in less than a week before closing. Debts are taken out of income and it can take weeks/months to get the paperwork approved to pay it off from a checking account. The day before we were driving down we were asked to print and sign a hold harmless, something the lawyer at the title company asked to review. We received multiple phone calls as we were packing about how important it was. It definitely did not seem like the loan officer and underwriter knew what they were doing.
Response from Veterans United
Hello Matthew, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the ways a similar client experience may be avoided in the future is part of our commitment to deliver outstanding service.
Melissa Quinones, and Luke Thurman were outstanding with the services they provided.
Great experience dealing with Daniel and his team who kept me informed at every step.
Everyone was helpful and the experience was GREAT
