Our closing was dragged out an extra two weeks because of overlooked expirations of water test results, and it would have been longer if my realtor and I hadn’t been calling regularly to keep them on track. Crystal apologized and said she would try to get us some credit to help cover the costs of being stuck in a hotel way beyond what we had budgeted, but didn’t. She also said we would not be purchasing points to keep our interest rate at the locked amount (which expired because of above mistake) and she passed that onto the seller rather than it being a credit from you guys, as she initially stated, which while technically meant we weren’t paying for it, went into the credit towards closing from the sellers, so we still were, in essence. Closing cost disclosures varied wildly making it even more difficult to anticipate and budget accordingly. We were trying to do a zero down purchase, which we have successfully done in the past, but ended up spending over $8K between earnest money and additional costs to close. I felt strung along, toyed with and mislead. I have previously used Veterans United and the process was much more smooth and we didn’t have to pay anything at closing. I was very disappointed in how it went this time, especially compared to previous experiences.
Response from Veterans United
Jillene, we appreciate you providing details we can use to find ways to improve our service. Our Client Advocate team will look into your file to find areas of improvement or best practices we can implement to prevent a similar situation in the future. If you would like to discuss the details of your loan costs, please contact our Client Advocate team directly.
100% will tell anyone I know is looking for a home, to seek this company and people out.
My wife and I would also always be willing to do any kind of promotion/advertisement or anything for Veterans United.
Thank you all so much,we love our new home and know we could not have achieved it without your service.
Organized and professional. More than willing to get you the information you need and in a timely manner. This team is awesome.
"I hands down could not have done it without him, and WILL be recommending him to other veterans in the future. This mans work has changed my life without him I couldn't start my family. He gets 100 not a 10, and if it's two tens 200 take care Ryan cause he is a helluVA loan Officer. This man deserves a lot he is what I like to call a (difference maker). These are people that every action they take, all their work they do, and every move they make move the world in the right direction. Ryan's THE man. Give him a bonus!" YOU ALL NEED TO TRUST THEM THEY WILL GET YOU WHERE YOU NEED TO BE!
I process went great from start to finish. They always keep me informed and answer all my questions.
If you are a veteran looking for an easy home purchasing experience, these are the folks to contact. Never too busy to answer your questions or return your calls. I would strongly advise any veteran looking for a home to call these folks directly. We did and never looked back. Thanks Veterans United. We love our new home.
Very pleased with the entire loan team.
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Would tell any veteran that want to get a house to use Veterans United, best company we have worked with in all the years of our house buying.
A VA home loan has many requirements and steps needed to getting you a home loan but our loan officer Chris Holdman was awesome and really felt like he was doing everything he could to keep our worries down and get us closed on our new home.
Heres my story....after five years of chapter 13..I was able too raise my score over 620...that's when I received a call from shawn hall.i told him my story and this guy said that he and his team was going too get me home...they went too bat for me from day one even when the first put our first home back on the mark only because she was stuck on stupid
..that's made shawn and mark and his staff work 1000 times hard too get me too close on my new home..outstanding job shawn and his team ..I cant thank them enough I would highly recommend other veterans too them with there phone number..soo satisfied..thanks
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Our agent with Veterans United was so easy to work with, answered every question we had and guided us through the entire process. He was amazing!
They really are a thoughtful company! Very knowledgeable and easy to work with!
Entire team was great- from the start to closing!
If anyone is planning to buy a home I strongly highly recommend Veterans United all the way! Very organized and they made it very easy! It was honestly a very amazing positive process.
The best thing we did was contact Veterans United to inquire about a home loan. Buying a house can be stressful and they made it easier that we could have ever thought. Thank you to Veterans United, Joel Gigler and his team, and all who helped us.
