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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,116

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Everything they did was great took some doing but as a team we all got it done in under 30 days

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend

Approaching retirement, never having bought property in the USA and buying a house to include our adult son and his family, I approached this process with some trepidation. Finding Veterans United almost by chance (our son is a vet) was the best thing that happened. Their network of professionals in every area of the process from offering a realtor to insurance and all the other areas we needed guidance in is a superior service. The whole team was caring and reassured us throughout the journey to home ownership. Our whole family has been blessed.

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Brittney and JB were phenomenal. As first time home buyers, the team were always quick to respond to our questions. You can tell they truly care and want to help their clients have the best possible experience. We are truly grateful to have them as our team.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend
headshot image of Joshua Stockton

Loan Officer: Joshua Stockton

NMLS# 1737398

5 out of 5 Stars
Would Recommend
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend

Thank you for this great experience! We weren’t quite sure how this process would go. Veterans United made it easy and enjoyable!

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

Great job

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Katie Liefers was also very helpful in my home buying process

headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

Everyone who worked on our loan was amazing making sure we understood everything that was asked and why. We learned so much as first time buyers who had no clue where to start. We couldn't have done it without you and will make sure all our military friends know how fantastic the service is!

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend
headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend

Jaime was very helpful from the very beginning. She kept me up to date on everything, even before I got the email/to-do list. She was super informative & gave us options on what's the best route to go after our loan lock was about to expire due to an uncontrollable circumstance. Carly our Branch Loan coordinator was excellent as well. She kept our communication with title & Escrow going very smoothly. She was the voice of reason for all the bumps in the road. Thank you ladies so much!! We couldn't have closed on this home without you!!!

headshot image of Jamie Itamoto

Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars
Would Recommend

Most of my interactions was was with Carson Brown and Kendall Haun.I was impressed with the timeliness and follow-up to get my loan through the process. I could alway count on getting a real time or same day response to any questions I had.I like the fact that this team used phone and text as applicable to keep me informed of next steps - or reminding me to access the secured website for things that were more sensitive in nature.Overall my experience was a good one and Veterans United should be proud to have these two professionals on the team.This is my second round with VU and I have nothing to offer but praise for the service I received. Be advised my currrent activities were driven by a unique need and while I did not want to extend my debt or the scope of repayment- I’ll be back when rates fall again. :)

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend

Matt’s team were awesome! Fastest VA close ever for me!! They sent to do lists & we supplied needed items as soon as we could access them! 19 days from when Matt got contract to final closing! 🙌🏼

headshot image of Matt Alexander

Loan Officer: Matt Alexander

NMLS# 1961964

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5 out of 5 Stars
Would Recommend
headshot image of Rebekah Moncrief

Loan Officer: Rebekah Moncrief

NMLS# 1129241

4 out of 5 Stars
Would Recommend

Overall the refinance experience was smooth and generally painless for a relatively complex transaction involving an estate except for two issues that arose with the VA Home inspection and the "services you can shop for".
1. Don't pay the VA inspection fee until the house is completely ready to be inspected - you will have little to no flexibility scheduling the inspector once it's paid. In our case I paid the fee on Monday and the inspector was coming on Thursday whether we were ready or not.
2. You don't actually need to shop for those services unless you want to, although some automated messaging may make it sound like you might have to. If you do shop, shop EARLY in the process.The problem with mortgages is that people generally do them infrequently unless they are in housing business in some way, so the whole process is novel or nearly so each time. Pay attention and ask questions early. Make sure you understand the answers sufficiently well enough to execute on them correctly.On the plus side, the Veteran's United Portal is great and easy to use. I would have liked to be able to apply a comment to each document I uploaded stating what it was since there were a few additional documents had to upload that weren't on the todo list, such as additional paystubs.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend

I had a wonderful home buying experience with Veterans United. Thank you all for everything. Will and Madison was awesome.

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United and the service was great the first time and extraordinary this time.

headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

3.5 out of 5 Stars

When I saw the numbers the first time and said I didn’t want my loan amount to be more than the specified amount and I was told it wouldn’t be. Then, after closing, I saw the terms “finance charges” and “actual dollar amount” with the figures being 60k more. It was a shock to me and these were not explained to me. If I had been made more aware of these things (I asked a lot of questions about the contract in its entirety), I’d have made different decisions in the home buying process.It wasn’t that they were not helpful or professional, otherwise. They were.I also was unaware that this national lender doesn’t have people in other time zones to accommodate for all time zones and not just Missouri’s. This made the process cumbersome for me and other involved parties here on the West Coast.Finally, yet another company penalizes its employees for a less than perfect review score every time. They are people and not robots. This is cruel and while it may seem like it is a good practice because it gets results, it isn’t optimal anyway. Rewarding and not overworking employees is even more effective.I won’t continue to work with any company whose executive level is so draconian with employees to where they feel the need to pressure customers to give a perfect score review which also affects the validity of said scores. This is the biggest reason right. Stop doing that! It’s evil. Your workers deserve better.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Easily one of the most painless experiences I've had in a long time. Roughly 3 weeks from the time I contacted VU until I closed. Highly recommended.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

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See all 382,116 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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