The only issue that I had was the length of time it took for the appraiser to get back with Veterans United.
Our loan officer was amazing. The team took care of everything, we loved the to do list on line. It made everything much easier.
The.appraisal process was a slow disappointing process. It delayed getting into the home by weeks.
This company has exceeded our expectations. They made our buying process so easy the first time, we turned around and used them the second time.
The best!
Amazing customer service
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The rates provided were great and the costumer service was phenomenal. My spouse and I felt like we were sincerely listened to and we appreciated that.
Dave Michaud was outstanding!
Nathan and his team were amazing!
We had an extremely tough loan, Shane never gave up, and conducted himself like a total professional. His doc assistant Shelbi was a joy to work with!
The Lighthouse Program and Justin was the deciding factor in providing the right direction to push me over the hump to get qualified.
From day one it felt like VU was there for me. I didn't feel any hard and harsh sales people pressuring me. It was quite the opposite. My first contact was easy and smooth. Moya Brown was a pleasure to work with. Her professionalism made me feel like she was really there to help me and not in this just for the paycheck. She was warm, friendly, very easily approachable and always there for me when I had a question. Emmilee Lenz was nothing short of spectacular. She worked so hard to get my closing faster than even she thought possible.I am in my first home because of Moya Brown Emmilee Lenz and the whole Veterans United team working together to make my dream this reality.So yes I will recommend Veterans United to anyone. And thank you for being on my side.My best regardsVG Somerville
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Robert was a true professional.
Veterans United did an outstanding job in getting me in the house of my dreams.
Jenny was a new loan officer to us from just 3 years ago, but she was every bit as good. Very attentive, communicated very quickly and easily and had great follow-up.
The overall experience was great. The loan team was attentive and responsive throughout the process. My only regret is there wasn't an option to relock the loan rate after it dropped signficantly. My Credit Union offered that option, but I stayed with VU due to the outstanding customer service.
