Do not use this company WARNING WARNING WARNING.....The home buying process is complicated we expect this but the level of incompetence of the employees of this company will make your head spin right off your body. I closed a whole month late due to employee misconduct...FYI WARNING WARNING WARNING
Response from Veterans United
We appreciate your feedback Thomas. We apologize if your home buying experience was less than what you were expecting. We're glad to know you're in your new home. We'd like to know more about your experience if you would like to share. Please reach out to our Client Advocate team if so.
Great company and great people. Always willing to work with you in any situation you may have.
Veterans United has great people to work with throughout refinancing or purchasing a home. Steven and Kim I just can’t thank them enough. Both were so informative and kind. They held my hand throughout this process and I look at them now as family. Kim was so patient with me getting all my payoff statements and correct balances. When I got frustrated she never did. They are always there for you and they made me feel like I matter. Can’t thank them enough for seeing me through this process. My only sadness is they won’t be keeping my loan it will be sold off to some mortgage company. I wanted my loan to stay with United Veterans because I see them as family now but I do understand that is just how it works.
Very poor with communications, expected alot better, would not recommend.
Response from Veterans United
Christopher, we consistently strive to provide the best customer service for each of our Veterans. We apologize if you didn't feel you received our best service. We will be sure to use your comments to refocus our attentions and make sure we are providing the personalized attention our Veterans deserve. Thank you for sharing!
From start to end was far easier than I expected and my team was on the ball every step of the way, both through the loan and with the agent they set me up with. I've heard nightmare stories about buying your first home but this was a dream. I appreciate everything, thanks all.
I recommend 100%
Maureen O’Hare team work with a spirit of excellence they kept us informed as well as doing everything possible to make this transition as easy as possible it had been a long road but we are finally in our dream home I want to tell them congratulations on a excellent job thank you for your hard work and dedication
Many Thanks to Veterans United for quickly and efficiently processing our Loan!!Bob & Anne Gilbert
It was a fantastic experience, being a veteran sometimes you get tossed around but not these folks. Totally professional upfront looking out for the veteran and their families best interests.
Thank you for such a smooth process!
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Big Thanks to Kari Frank for keeping me on task and keeping the process going!
Ashton and his team was so wonderful to work with and helped every step of the way! I would highly recommend them again!
