Thank you to everyone from the first scary phone call to get prequalified to the last mini nervous melt down ( kudos to Jenny, for talking me down When I was light headed and was so nervous, I was reading all the numbers wrong)
Everyone was so Kind and Real
You have no idea what your guidance has meant to me.
May the Lord Bless and Keep each one of you!
Thank you for your help & Thank you for your service.
Angie & Dane Dickerson
I may have been nervous but I never felt alone.
I couldn’t ask for a better team when going through the home buying process. I also would like to thank them for the special welcome gift for our new little girl. It was a very big but special surprise to come home to a gift set to welcome our newest member of our family.
Jordan Williams and Aaron were absolutely amazing, best I’ve dealt with
Veterans, give Veterans United a try. Easy to upload documents and they updated me on the loan process, not only by email but with a personal call as well.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Taylor and team did a tremendous job by helping me refinance my home! It was quick and easy.
Zach Ward did an exceptional job
N/a
The underwriting team should be completely redone. The only and absolutely only delay in all this crap show of a loan was on underwriting. To say they read documents and are trained to do their job is absolutely laughable. I sent double and triple documents to them stating the exact same thing on numerous occasions. To have to send the same thing highlighted with notes on it like they were in grade school so they could slightly understand what was in front of their eyes. Due to the underwriting alone I will never use Veterans United ever again. My home buying experience was horrendous to say it in nice terms. I hope this doesn't fall on deaf ears (which it will) do better for your veterans. Be more descriptive like Stephen. He made this experience not a 1 out of 10 overall. Thank god he's understanding and can take verbal abuse because if not id have pulled my loan from veterans united in its entirety.
Response from Veterans United
Hi Richard,
I’m really sorry to hear that the underwriting process caused so much frustration for you. That’s definitely not the experience we aim to deliver, especially when something as important as your home loan is on the line. I can imagine how exhausting it must’ve been to send documents multiple times and feel like things were being missed—that would frustrate anyone.
It’s great to hear that Stephen was a bright spot in all of this, but I know that doesn’t change the stress you went through. If you're open to it, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We would really like to learn more about what happened with your file so we can address it on our end.
Thanks to you all!! Great job, look forward to working with VU in the future for my home loan experience. Outstanding job! Cheers!!
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
The entire team did an outstanding job, they made me feel like family in the process of helping my family. The way they kept me updated every step of the way, is hard to find a team like this anywhere. You guys are a true power team and my family will be forever grateful!!!
Thank you all so much!!
Zach and his team were BEYOND exceptional. Any worries or questions I've had were answered and help was always there when needed. This company has provided a way that was super easy and stress free. It was like I was working with close friends. I'd recommend Veterans United to any Veterans that are need of a mortgage and without the headaches. This is the place to look into!
As a 1st time buyer with no other experience to compare it to, the experience was overall good but at times overwhelming. I look forward to my further communications and assistance from a very knowledgeable and helpful team at United. Thank you for the experience and all the assistance.
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Every member of the team we were on was GREAT! Always responsive, we actually dealt with REAL people, not just recordings. The portal is great and easy to use and now we can continue to use it to make our mortgage payments and communicate with Veterans United Home Loans. We greatly appreciate the service and feel like we have many new friends through this process. We will and would highly recommend Veterans United Home Loans.
Thank you for everything!
you guys are awesome, I’ll recommend you 100%.
take care 😁
Our home purchase with Veterans United was the best purchase experience I’ve had. A dedicated and responsive group of people who made it feel like my home was their personal responsibility. I would strongly encourage any veteran to use Veterans United, especially Greg and his team.
My Veterans United Home Loans team made the entire home-buying process seamless. Any time I needed anything or had a question there was someone there to help. It was a pleasure to buy my first home through you all!
I am very excited that I am now officially closed on the house and it feels a lot better to be paying a mortgage than rent. Very thankful for my real estate agent, everyone from veterans United and anyone that helped throughout the middle including notary agent that came out.
