Veterans United has gone above and beyond what I possibly could have expected. They were with me every step of the way, explained everything very clearly, made sure we got the best price possible, answered every question quickly, and everyone we worked with was friendly. I would highly recommend them to any veteran.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Missing a lot of information, Up front. -- First time homebuyer, I was frustrated all the time. A bit of up front info on the exact steps, terminology, options( in case things did not go well). Detailed information!
Cash to close. This was a big problem. Had to find out from the internet just exactly how this works. Only found out certain information 'on' the day of closing! Not good for my nerves.
It's too bad your scale only goes to 10. Jordan and his team arent just 10/10 they are 25/10. I could t possibly be happier.
As a first time homebuyer Veterans United made the process simple and smooth. As a Vet I like to know numbers and have a plan and that was exactly this! Thanks again. I’m so elated that my girls always have somewhere to call Home, and I owe that to you guys!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Thank you for making everything clear and easy to understand, and for taking time out of there free time to answer questions.
Kyle and his team is whom I would recommend first for any veteran looking to purchase a home. I have used others to buy homes but nobody did a better job than Kyle and his team. What a great change from the factory style of mortgage lenders out there. I was lucky to have these folks supporting me. Thank you!
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My overall experience was so well coordinated I was able to tackle issues the would come up. If I needed anything the were on it. I would definitely recommend any veteran to use veterans united they are awesome!!!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
No matter how frustrating the process got, and even the few times I lost myself and got aggravated. They still did everything they could and got the job done.
Stress free experience
