Mason did not sing as if he knew what he was doing. He would confuse us but trying to explain information and he would also leave information out. We would find out from our realtor and then a realtor would have to tell us. Not Mason. Also when we were having issues with getting the house that we wanted and we were ready to give up, Mason told our realtor that if they want to give up on the house then we can go ahead and do it. Instead of encouraging us and being supportive he was ready to let us let everything go. There are several other issues that we experience but we will never recommend Mason. We will tell people about Veterans United but tell them not to get Mason. He was a total disappointment the second time around. We thought that if we came back to him we would get the same good customer service however returning customers do not get the same treatment. It was a horrible experience and we never will go back to Veterans United again. I would like to add however Nathan was actually better he made our experience much better towards the end.
Response from Veterans United
Jennifer, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
I have heard so many complaints about this part of the homebuying process, but this most definitely was not one of those stories. Veterans United Home Loans took something that so many people dread and turned it into an extremely positive experience for me. Veterans United was the first and only loan servicer that I contacted, and I am so happy with my experience that I do not intend to search elsewhere for my next real estate purchase either, whenever that may be. I was in search of a VA Home Loan to purchase my first home, and I was directed to Veterans United through the Zillow app after answering a brief questionnaire about myself. A Loan Specialist, Kevin Redmond, was the first person that I spoke to. He briefly interviewed me to see what I was interested in and what I may be qualified for while pulling a credit inquiry for me. I was then later connected with my Loan Officer, Jess Vomund. She was extremely helpful throughout the whole process and was both willing and able to answer any question that I sent her way. The Transaction Officer, Heather Risenhoover, became my main contact point throughout most of the process, and she was great to work with and very helpful, as well. Jess, Heather, and Kevin were excellent to work with and had me taken care of throughout the whole process. All of our correspondence was either over the phone or through email, as the team is located in Missouri, but I am in Montana. I have never met Jess or her team in person, yet I felt very connected and cared for throughout the process. Their customer service in combination with the ease of doing everything online through the website made this whole thing a breeze for me. The website, email notifications, and to-do list feature were extremely helpful and easy to understand and use. I received multiple different education documents throughout the process, and the team was able to respond quickly to any questions that I had. This was especially nice for me with being a first-time homebuyer. I was so happy with the customer service experience that I had with this team that I did not feel I even needed to search elsewhere for my VA Home Loan. I even received some thank you and housewarming gifts from the team that were completely unexpected, and I really appreciated that. I look forward to working with Jess and her team in the future whenever I decide to make my next real estate purchase, and I plan to direct any and all of my friends and family that are interested in buying a home to this team.
You'll be spared the run-around re phone menus that don't put one through to an authority, and you'll be spared website frustration that leads nowhere.
The team that worked with me for my refinancing was extremely courteous and knowledgeable. I felt very comfortable with Katie Rose and Patty Kelly. They helped me so much during this process.
There is no need to go any further than Veterans United. When the other company continued to give us excuses and reasons, this never happened with VU. Immediate responses by us, the buyer, allowed for the entire process to go barely over a month.
Veterans United is the way to go. I couldn't have been any more satisfied.
See comment #1.
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Exciting and rewarding.
I will highly recommend all Veterans to choose them..
I was pleasantly surprised by the speed and efficiency of Veterans United. My loan specialists were extremely knowledgeable and professional! It is an experience that has reshaped my expectations of the industry.
Everyone was very kind and welcoming to me. This process has taken a long time and Veterans United stuck wiht me on this ride which I appreciate.
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If any Veteran homebuyers are looking for a wonderful lender to work with to purchase their home, they should look no further than Veterans United Home Loans. The loan specialists are amazing to work with and they truly go above and beyond to help Veterans through the loan process. The home buying process can be overwhelming and stressful, but they made it a simple and easy process from the beginning to the end. You can tell they care about you in the way they communicate with you and personal attention and respect they show you. The online process of submitting required documentation was easy and you can see where you are in the process each step of the way. They were available for any questions and guidance needed and you can tell they love their jobs and helping Veterans. We even received a very beautiful house warming gift from them half way through the process. We can't say enough great things about Veterans United Home Loans and we would highly recommend them to other Veterans looking to buy their home. They will treat you with respect and care and go above and beyond to ensure you are well taken care of. Thank you to Veterans United Home Loans for helping us buy the home of our dreams.Shawn and Sandy Simpson
I received exceptional customer service with little hassle. In the mortgage world today, that is unheard of. I recommend all veterans utilize Veterans United as the lender to make the American Dream come true.
Veterans’s United is a very professional and make the home buying process simple and easy.
From the first phone call with Darci, to correspondence with Ben, and finishing up the loan process with Kat, every interaction with the home loan team at Veterans United was rewarding. They were knowledgeable, efficient, and patient, taking the time to answer my questions and explain the extensive process. They worked tirelessly to assist me however was necessary and for that I am grateful! Thank you Darci, Ben, and Kat for a great home loan experience!
