Knowing that my credit was going to be a challenge I was ready to attempt every option available. Unfortunately at every turn the lack of communication was totally frustrating. I was required to fax duplicate paperwork several times because the team working on my loan application apparently did not talk to each other. Had the team communicated a number of issues that continued to come up would have been dismissed, along with the fact that had they not waited till the last minute to inform me that certain info was needed we would not have gone 3 weeks past the initial closing. Speaking of the closing there is another foul up made by your team. They were well aware that I was legally separated because all the paperwork was forwarded to them, although they informed the title company that I was a single man, which slowed the closing by another day and could have been even more disastrous.
Our loan officer was rarely in contact with us. The only reason we went ahead with the home loan with Veterans United was Samantha Boman. She was outstanding to work with. On multiple occasions, I felt she went above and beyond d the call of duty. She also made me feel very comfortable. The reason that I would not recommend VU to friends and family is that I felt that there was a lack of communication in the beginning stages of the loan process and as the loan proceeded there were things that should have been told to us many months previously. In general I just feel that the loan officer, while a great salesman, was not a great communicator.
I am very pleased with how the whole process went.
Allie kept it moving along
AS EVERYONES KNOWS THE MAJOR PLUS WOULD BE A NO DOWN PAYMENT VU IS A LARGE COMPANY BUT TOO MUCH RED TAPE FOR A SENIOR LIKE ME SHOULD BEEN DONE IN LESS THAN A MO
I've bought four other houses in my life and I never had near the amount of redundent paperwork I had with your company. I'd never use you again. Sorry I'm known as a outspoken guy.
Jeremy and Sam went above and beyond.
Working with an was a pure pleasure she helped me out each time I call with no problem she was there for me at a stage of the process and did an outstanding job and would recommend anybody to work with her thank you again for your help
Ashton was helpful through the whole procedure
Very professional, fast, and efficient.
A lot of benefits come with the loan.
In general, it was a pleasant and professional experience.
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I always recommend VU to any of my military friends.
This being my first home purchase, I had heard stories for so long about how difficult this process would be. It was the exact OPPOSITE! Kacee made my entire home loan process so amazing and easy! I'd definitely suggest her to any friend or family member of mine.
