Couldn't have asked for a better home-buying team! Best service and compassion anyone could ask for. I would recommend this team to anyone.
Overall, I would not recommend Veterans United. My husband and I were first time home buyers and did not know the process. Every time we called or had a question we felt like we were either bothering them, like our question was not important, or they were unable to get a hold of. Wish it would have been different, but we at least have our first house now! Our realtor really stepped up!
Response from Veterans United
Hello Bryce, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
Highly suggest Veteran’s United to future homebuyers. They made this very intimidating and long process seem easy and effort free.
I would definitely recommend Veterans United.
VU is a good lender. There was a couple bumps in the process due to misccomunication/ lack of but they made it right in the endand thats what matters.
Veterans United and its staff made the experience of buying a home less stressful than I had experienced before. With solid customer service and up front honesty that is second to none.
I had Brandon as my transaction specialist. What a wonderful experience it was. I told Dave that he is the perfect mix of compassion and direct, but never rude. He is the example of excellent customer service and I felt completely safe and secure with his handling of my file. He had my six and I knew it. He was very patient with my plethora of questions (some repetitive). Just awesome. Thank you so so much!
Very knowledgeable upon all questions. Quick to return with any information he had.
Everything was done in efficient manner.
I highly recommend Kevin McMillen and the rest of Veterans United Home Loans team to any veteran who needs a home loan or refinance. I will never use another company for any of my future home buying needs.
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If you have served your county and are looking for a home loan VU is the way to go, they will treat you like family and do what they say they will do. They will take the stress out of what could be a stressful time and process. GO VU!!
Loved working with you all. Will be recommending people in the market that we know to our team.
We recommend Veterans United Home Loans (especially Charlotte McClellan in the Clarksville, TN area) to any veterans. These are caring and very capable individuals who will walk you through all the steps of attaining your new home and do it with a minimum of fuss. This would be very valuable to the first time buyer.
