Craig was on top of it, great guy to work with.
My loan team was outstanding. They were knowledgeable and patient while I plunged head-first into my home buying adventure. With their help and support I was able to close on my home within 30 days and I couldn't have done it without them.
Karson Hill, Spencer Cole, and Tayla Breeden have been fantastic handling the entire process for me and answering all of my questions and providing the guidance I needed!
Overall, my experience with Veterans United Home Loans was excellent. The team communicated clearly throughout the entire process and made the home-buying experience smooth and stress-free. They were responsive, professional, and very knowledgeable about the VA loan process. I appreciated their guidance and support from start to closing.
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It was an awesome experience to work with Andrew and Codi. Very professional and help me out a lot.
They were so helpful and amazing! I don't think anybody else could have done the same!
Little did we know how lucky we were, 2 weeks after we moved in, so did Hurricane Ian. It protected us like a good house should! Thank you!!!
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The whole team was very helpful and patient. They were in communication with me almost every day. I'm very satisfied with their service.
I have worked with veterans united for years, and I am not only thankful for the individuals I have worked with, but their willingness to see progress through on my behalf - thank you each for your dedication!
PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
I am grateful for the step-by-step support provided throughout my homebuying process. Toby and the entire team were excellent.
Highly dissatisfied with Veterans United Home Loans for passing my loan off to a foreign partner during my refinance. I went from talking to people I felt like I recognized and understood to a severe language gap with a financial provider who can’t even pretend they care who they’re financing. Up until this point, I would’ve highly recommended Veterans United Home Loans. now I will let people know to stay as far away as possible. This is not the service or the people that veterans want to be dealing with.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear how frustrating this experience was, especially after you previously felt confident recommending Veterans United. Feeling comfortable with the people guiding you through a refinance is incredibly important, and I’m sorry that the transition in who you were working with left you feeling disconnected and unsupported.
Clear communication and a personal level of service matter a lot to us, so it’s concerning to hear that this part of the process felt so different from your earlier experience. I’d really like the opportunity to better understand what happened and review the details of your refinance so we can address the concerns you’ve raised.
If you’re willing, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day. Your feedback is important, and I’d appreciate the chance to talk with you directly.
Thank you for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
Exceptional customer service! Thank you for everything you do.
Matt has helped me with my home loan and now with this IRRL loan. He is a professional and very personable. I will always use him for any future loans I need and appreciate his care and consistent communication throughout the process.
I have nothing but wonderful things to say about Nate Bohon! He and his team have been absolutely fantastic in my initial purchase and our refinance.
Thank you!!!
Melanie Trindle
