It was a great experience overall. Clint and the team were great. Kayla could probably brush up on how she talks to people as both myself and my realtor didn't like that too much. I would highly recommend.
Someone other than the seller had to know about the roof not even having a record of when it was replaced last. My realtor should have known, after all she’s a realtor. It was my dad who found out that the age of the roof is at least 21 years old because he contacted the city and checked to see when the permit was pulled and there’s no record of it. Yeah I’m pissed.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear about the frustration you're experiencing with the roof situation. It’s completely understandable to feel upset when unexpected issues arise, especially with something as significant as a roof.
While we strive to support our clients throughout the homebuying process, it sounds like there were gaps in communication regarding an appraisal vs a home inspection that let you down. I'm glad your dad was able to uncover the issue, but I'm sorry it wasn’t caught prior to close.
If there was communication that you felt could have been better, please connect with our client advocate team. You can connect with my team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Thank you for bringing this to our attention. We’re here to help.
Sincerely,
Claire S., Client Relations Manager
Working with VU was the easiest, most pain-free experience I could have ever hoped for. The app makes getting paperwork uploaded and signed SO quick and easy. As a first time home buyer, I couldn't have dreamed of an easier process that was also quick and efficient. There was great communication throughout the entire process with everyone involved.It honestly made such a daunting process seem very easy to complete.
Veterans United had made this entire process so easy. Carson our loan coordinator and Jared, our insurance guy were totally outstanding. The entire team is grand. We are looking forward to working with Adrian to sell our home in CA
In a world of mortgage options, Veterans United really put themselves above the rest. Thank you, very much.
I really appreciate how streamlined VU has made the process for me. This is my first time buying a house and my situation was kind of convoluted, but Lindsey really looked out for me and helped me figure things out.
I’m very happy to have used Veterans United for my home buying needs. The whole team made me feel like family and communicated swiftly and efficiently! The team moved FAST! We were ready to close way faster than the seller and it was super easy! Whenever I had questions my team promptly provided me time to walk me through anything I felt stuck in.
No complaints. The web portal was convenient when it came to up loading documents and e-signing. Very intuitive. Give those people a raise!
Everything from start to finish was smooth and seamless. I would use them again on any home purchase.
Veteran's United is a very impressive organization who looks out for veterans! I am extremely pleased with their service. This is my second time refinancing with them and nothing changes: continued honesty, concern, professionalism, knowledge, reliability and customer service beyond reproach!
The pride and professionalism of The VA Home Loans is second to none. They always respond promptly with great news.
After closing, I received the gift of a custom Military cutting board and a T-shirt.
The entire crew at Veteran's United are Top Aces in my book.
Ready to see for yourself?
Experience first-hand why 335,431 homeowners give us a perfect score!
These are the people you want to work with to make home owning a reality!!!! They help you through everything and if you have questions or concerns they are quick to get you feeling confident!Thanks team!
I always have more to say. And I say thanks to everyone again, and Bennet, here's your 10
