Just a reiteration of what has been said. This team has the making of being a benchmark one. If this is an example of what your company is built on, then all of you should be proud and satisfied with the job you've done. Yes, everyone can improve, but in my eyes, and having developed benchmark teams for Robert Bosch Automotive, a very high bar for others to shoot for.
honestly, the communication with the finance team was awful, and frustrating.
The team was fantastic from the beginning all the way through closing. They walked you through every step and even took some of the step you have to do away from you just to make it easier for you and your family.
This was our second time using Veterans United. The level of service is truly amazing. Thank you all for everything you do.
-Michael Horne and Family.
Overall a great experience and signing most documents online streamlined the process with minimal time spent at closing.
We can’t express enough thanks and gratitude to Veterans United, our loan process was so smooth and quick. Everyone we have worked with went above and beyond to make this an enjoyable experience for us. We would recommend Veterans United to anyone looking for a home loan…..this company and their employees are top notch!!!.
I want to take this time just to tell everyone what a pleasure it was working with you all. The texts, phone calls, emails, the entire experience is one I will never forget. Buying a house can be daunting, especially when you have 0 experience in the matter. The people at Veterans United truly have a way of making you feel like family. Helping you every step, and staying right by your side.There was a time, near the end, when I didnt think I could handle a 4500 dollar cash to close cost, as it was going to leave my bank account nearly wiped out. And I was very close to walking away. I remember having this talk with Ross, who told me "Im going to make this work for you. I want you to have this house. Walking away is not an option, let me take a look at what we can do for you." I cannot put into words how truly grateful I am to have had Ross as my team lead. Fighting for me to get moved into our dream home. I will never forget that as the years go by and my family enjoy this house.That kind of thoughtfulness, motivation for achieving a goal is exactly why Veterans United is who I would recommend to anyone who is looking to buy a home. Once again, to Ross, Adrienne, Justine, and the countless other people who worked steadfastly on my file. It has been an absolute honor, and pleasure working with you all. Thank you so much for all that you do for everyone who comes to you wanting to purchase a house. You all are AMAZING!!
CODI MCDOWELL!!! She was the best. Always had an answer and helped in the process. Outstanding loan coordinator, Codi, thanks for all your help.
Kala and Marty were my two main points of contact and made the process as painless as possible.
I’m very satisfied and excited about my new home.
I was very skeptical about doing a VA loan. I have been out of the service for over 20 years and have heard nothing positive about a VA home loan. I'm glad I gave it try. This was extremely painless and as easy as riding a bike.
It went great. Everything was very straightforward and the team answered all my questions in a reasonable amount of time. Underwriting took a long but expected amount of time. I'm not sure this could be improved but it seemed like it would be better if they told you everything that needed to be done from the beginning. The beginning seems like a "hurry up and wait" process. Then there was about a month of Underwriting. Then another "hurry up" process at the end. Overall, it was a great process with a very easy to use interface for first time home buyers.
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The entire VU team was fantastic throughout the entire process! They were always available when I had questions about the process. Any time there was a road block they called me right away and worked around the clock to fox it. The day before closing an addendum was submitted that changed the entire parameters of the loan agreement so the contract had to be rewritten. Within a few hours they reworked all the paperwork with the title company resulting in us being able to close the next day.
