Looking at this from a results-oriented perspective, we were able to close on our house with only minimal delay. Ultimately, that is the most important thing to keep in mind. But there was, in our view, an easily avoidable snafu that occurred in the last week before closing. The failure to submit documents to the underwriter prior to their expiration date threatened to dramatically alter the terms of our loan only 4 days ahead of our scheduled closing date. This problem was resolved, but it added a significant amount of stress in the days leading up to the closing. For a couple who is purchasing their first home, these types of issues are extremely frustrating especially when arrangements have been made for relocating.
Veterans United in South Tampa was excellent. They helped me throughout the entire process of a first time homebuyer and made it seem easy.
Joe is personable. Joe is knowledgeable. Joe is friendly. I remembered Joe from 2 years ago when we tried to refinance but couldn’t because of the market. Market changed and the first person I thought of to help us was Joe.
Sam Yoo is very knowledgeable and helpful. Takes care of you like your family.
Veterans United is very easy to work with and keep you informed of the progress from start to finish.
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The service from transaction coordinators needs to improve. I would constantly have to call and ask my transaction coordinator for updates on my loan. The only times I would hear from them is when they required documents from me; which I provided in a timely manner; but I never received updates on what the status of my loan was, or updates on the appraisal process, which affected my closing dates to push back by 2 weeks. Every time I would contact the transaction coordinator i would never get a straight answer, it became rather frustrating for myself, as well as my realtor agent. Hopefully you improve the standards for people in this position to be more proactive and communicate with customers and their representatives.
What an amazing experience! Chris Thornton, Crystal Remmel, (Deb Roberts my realtor assigned by VU) and the whole Veterans United team helped me make my dreams come true. I simply only applied for a mortgage just to see what I could get approved for... Once they exceeded what I thought I would be allowed to have, I began my home search.. I could get anything that I wanted, as everything I wanted was well below my preapproval.The Veterans United team did an "above and beyond" job, and I honestly will be forever grateful!! Advice for future home owners: This is a stressful process. It can feel like it is taking forever. You will think that your loan team may be dragging their feet on your loan process. Just keep your head held high, give Veterans United what they want immediately, and maintain a good attitude and you will be in your dream home too, just like me... OH, DO NOT GOOGLE ANYTHING RELATED TO PROBLEMS YOU COULD HAVE DURING THE STAGES OF YOUR PROCESS. BAD MISTAKE THAT LED TO HIGH STRESS. LOLI am still trying to process how I am now in a completely off-grid home with 17 acres of land. It is soooooo beautiful, and I wouldn't want to go through this process with anyone other than the AMAZING team over at Veterans United. Thank you for the welcome packet. Thank you for the beautiful customized bamboo cutting board. And most of all - THANK YOU!!!
Top notch people
The whole refinance process for us went very smoothly. Would recommend these folks anytime. Thanks for everything.
I was intimidated by the entire process initially but once I met Nate I felt immediately relieved. This was only followed up by Jim and between the 2 of them they made this entire process so great. I can’t believe it was that easy !
They have an amazing team to work with. They are always there to answer any questions you would have during the home buying process.
Went smoothly because of VU staff's knowledge and attitude.
I would recommend Veterans United to anyone. They have helped me in so many ways throughout this process. I truly couldn't have purchased my new home without them.
