We have decent customer satisfaction.
We are very satisfied with Veteran United and the team. Thanks for all that you do!
Everyone was fantastic. Able to answer my questions and checked in often.
I’ve had the pleasure of working with Veterans United Home Loans for the third time now, and my experience has been consistently outstanding. The team at Veterans United is exceptional, and their dedication to providing top-notch service is evident in every interaction.From the beginning of the process to the very end, the team was professional, supportive, and incredibly knowledgeable. They made what can often be a complex and stressful experience much smoother and more manageable. Each member of the team was attentive to my needs and provided personalized guidance every step of the way.I wholeheartedly recommend Veterans United Home Loans to anyone looking for a reliable and supportive mortgage provider. Their commitment to excellence and customer satisfaction truly sets them apart.
Thanks to Veterans United for making this process very easy for me BOTH times around. The team is very professional and knowledgeable, and they want you to succeed and be in a home that's suitable for you.
Jennifer is AMAZING! If any friends or family are interested in purchasing a home I would definitely recommend Jennifer. She is always on top of everything and any issues will be handled immediately. Dana is also a powerhouse! I was worried about something and emailed her at 9pm thinking she would reply the next day. She responded immediately! They both make sure you do not go to bed with any worries. I wish their was a commercial so that I could sing their praises...
Whoever is looking to get a mortgage Loan for a home we highly recommend going through United Veterans a Home Loan Serviveing. The people you work with are very knowledgeable and helpful and make the process easier and stress free. You do all of the paperwork over a secure internet connection and if you need to speak to the loan officer you can talk to them on the phone. They keep you very informed on each process and how long it takes. They also have very helpful video information that you can watch to help with your move. There is also a form on the site to fill out that changes your mailing address for you so you don't have to Stand in a long line at the post office and fill out paperwork you can do it in the comfort of your home and this goes for the loan application as well. If anyone is looking to get a pre-approval leter and mortgage Loan I highly recommend you give them a try.
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I can't recommend Veterans United strongly enough. If you're a qualified veteran and haven't used them, you're missing out. They make a daunting and intimidating process so much easier to navigate. We'll definitely use them again if/when we decide to move. They should be your first call.
Everyone that worked on my loan did a fantastic job, they were always available and always had answer if I needed it.
This process proved to be more difficult than it needed to be. At first Alex was great. He answered every single question I needed, basically at any time. But once the ball got rolling, things started to get extremely difficult.The main issue was communication with every single person on my team. Kristine Wilder, who was the loan coordinator, did a horrible job. We had an issue with the appraiser that wasn’t fixed until the last possible second, all of which Kristine was fully aware of. She didn’t answer any calls or emails from me, my wife or realtor. It got to the point where I had to talk to another mortgage company and file for an appraisal amendment.It wasn’t until I had to place a formal complaint on her. My realtor had to call her boss, and Alex had to view screenshots and emails, proving that we were trying to reach out to her, that she actually started to respond and finally help out.There would also be days that Alex didn’t respond either and time kept ticking, which led us to be extremely stressed about the situation. On top of all that, Blake, continuously provided me with the wrong utility companies.As a Veteran and first time home buyer, I honestly expected this process to go smoother than it did.
Response from Veterans United
Thank you for taking the time to share your experience with us, Robert. I'm truly sorry to hear about the difficulties you faced during your homebuying process. It’s great to know that Alex was helpful initially, but I understand how frustrating and stressful it must have been when communication broke down and issues started to arise.
It sounds like the main issues stemmed from communication gaps with your team, especially with your loan coordinator. I'm very sorry to hear about the delays and lack of responsiveness, particularly regarding the appraiser issue, which added unnecessary stress to an already complex process. It's clear we didn't meet your expectations, and I apologize for the frustration this caused.
As a Veteran and first-time homebuyer, you deserved a smoother and more supportive experience. Your feedback about your team is also noted, and we will look into how we can improve our coordination and accuracy in providing information.
We take feedback like yours seriously, as it helps us identify areas where we need to improve. I want to look into what happened and ensure we address these issues properly. Could you please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Thank you again for bringing this to our attention. We're committed to learning from this and improving our processes to provide a better experience for our clients in the future.
I have mentioned you already to friends. Thank you for making our home buying easy and stress free!
