Great customer service with an easy to follow Things To Do online!
I would highly recommend Veterans United. This was the best experience I could have hoped for when purchasing a new home. Thank you !!!
I just received a notice saying my mortgage has been bought by PennyMac. I do not remember being told about the possibility of my mortgage being bought by some other company. I do not even know yet if this is valid. If it is , it would be nice to be warned that it could happen.
I would highly recommend using Veterans United to get through the VA loan process. They are knowledgeable and made the process very easy to get through. I am a proud homeowner thanks to them.
Too many errors to list from several different parties involved. We are very disappointed with the totality of our experience. Did not met expectations.
Response from Veterans United
Hello Raymond, we are sorry to learn that the experience did not meet the high standard that we have for customer service. Reach out to one of our dedicated Client Advocate members to discuss in greater detail. As you have mentioned, we rely on a few third-party providers for certain aspects of the loan process, and we do our best to manage those outside entities whenever an issue arises. Thank you for providing your open feedback.
Veterans United is a great company and happy with them but not happy with the miscommunication with our loan officer on the monthly payments and his being gone for the week during our loan closing. Everything was easy to do online and upload documents but I recommend double checking the payments and how much to put down and ask what all the fees our.
Good
Awesome group of people to work with. Ask for Garret Holzum.
I would do it all over again with this team of experts.
Best overall experience by far! Mr Perez exceeded all my expectations. His professionalism, patience, expert knowledge and diligence is impressive. This is not my first, second nor third home purchase. He delivered personal but professional service to me as a customer, treated me as a family member. Mr Perez, gave me honest advice and information that was in MY best interest. My next purchase and whether it’s for myself, family and/or friends I will always recommend Mr Perez. This purchase was special to me as I progressed in this journey, I did not feel alone. I trusted Mr Perez and the team with this process and there are no words express my gratitude to him and to Veterans United. This was meant to be...thank you so much.
We had a negative experience with our first loan last year with Morgan McNally very disappointing and unprofessional behavior by Morgan,We had intended to refinance with another company but Brain has renewed my faith in Veterans United and I would highly recommend him to any one. His attention to detail was incredible even going the extra mile to give me his cellular number to be reached after hours for our closing if we needed anything. He walked us though every part No SURPRISES this time with him. Thank you Brian
My team was awesome from start to finish. Even got 9utnof one house and into the house I have now. Very happy with the results yall are awesome
Very happy I chose Veterans United to buy my home. They were very helpful throughout the entire process.
The entire team was fantastic!
Great staff to assist in every detail and walk alone side you While applying for your loan.
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VUHL: superb experience!!!Thank you!
